RAPIDE FeedBack Thread [merged] (horror stories & others)

[Rapide]

I have my own share of horrible experience with Rapide.
Nov2009, I brought my Vios at Rapide near Paseo de Sta Rosa in Laguna for replacement of drive boot. Right there and then, their mechanic subjected my car to inspection and reported the following:

1. Drive boot to be replaced (of course. I knew it from the start.)
2. Cracked suspension (need to be replaced according to them but I did not give in. Until now, even the mechanic at Toyota Alabang is not reporting such defect).
3. Worn-out brake (although I'm sure that their is no problem and I have the unit serviced in Toyota Alabang a month before, I was worried. For this I gave in). When I compared the replaced part and the replacement, I found out that their thickness are almost the same. Too bad for me that I gave in. Now, after 9 months, the same brake is really demonstrating problem. And I'm not naive to bring it to Rapide again. But another misfortune happened before I came to my senses.

April 2010, Toyota reported that the same drive boot is broken again. I wanted to have it fixed in Toyota but I cannot be accommodated again as their load was very high because it was approaching Holy Week. I was forced to have it replaced at Rapide. This time, they damaged the thread my drive shaft forcing a rethread. I cannot do anything as I need the car. They had it fixed and it was tested. Unfortunately, there was a crackling noise and it was found out that the wheel bearing was broken. Apparently, the mechanic was not able to fully tighten the lock. And I have to pay for a replacement bearing. I demanded that I should not be paying it since they caused it to be broken. We ended up meeting half-way. It was tested but because of the earlier damaged thread, it was difficult. Finally, the road test indicated that problem was fixed. On my way home (past 7pm already), I heard an intermittent metal-to-metal noise but I don't have the opportunity to bring it back because it was already Holy Week vacation. As I travelled to the province the noise became worst. On Black Saturday, I brough it back to them and it was found out that the bearing was not pressed causing the back plate to touch the other metal parts. It was fixed but after a week or so, I started to hear intermittent humming noise at the same front wheel. This time, I decided I DON'T NEED TO BE FOOLED AGAIN BY GOING TO RAPIDE. They are really after money only. I decided to bring it to Toyota and waited to be scheduled than ruin my car. I repeat, RAPIDE has no general competence and worst, they are after dishonest gain only.

do not ever bring your car to rapide. mas mura ng konti pero sakit ng ulo ang aabutin mo. mapapamhal ka lalo. halos idemanda ng kaibigan ko yang rapide paseo de santa rosa. yung kanyang starex ilang buwan dyan dahil sa palpak na trabaho. in the end sa kasa din dinala para ipayos. ingat lang.

Hi Sir/ Mam,

This is Theo from Rapide can i get your complete contact details so that we can clarify your concerns or you can call me at 899-4472 to 74 loc 111.

Thank you very much.

[jamesjames]

Medyo OT, pero just want to inform you guys na merong bagong bukas na Rapide malapit sa Speedyfix sa shaw. So ingat, baka magkamali kayo ng liko hehe.

[louiek]

Ot din.Malapit na din magbukas rapide dito sa pasig.Mercedes ave cor c raymundo.lapit lang to sa pnp headquarters.

[sirkosero]

dami naloloko ng mga ungas na ito my brother included.

sa vito cruz dati nagpacheck up lang ng preno pero di na nila bibaba sa lifter. kesyo upod na daw ang pad at kailangan immediate replacement at di nila ibababa hanggang hindi safe yung car. so dahil gusto na umalis ng kapatid ko pumayag na lang. ang nilagay pa nila are rspec pads na pinapalitan ko din sa ibang mechanic ng bendix.

[Edvic]

IMHO hindi ang mismo rapide ang mali, kundi sa sa mga ungas na mekaniko at management, yung mga mekaniko dito sa rapide batangas ok naman ah ,alam agad kung anong sira at hindi nagpapaligoy-ligoy pa, direct to the point kung alin ang aayusin, hindi katulad sa mga tabi tabi lng na talyer na pinapalaki pa ang sira at hahanapan ng sira para sa kanila magpagawa. valve cover gasket replacement, copper tube replacement, brake tuning, not bad for only 2.5k satisfied naman ako sa service nila.

[zap.FREEDOM]

buti ok yung rapide dito sa San Pedro, sincere naman sila, saka ok yung mechanic team at management team nila, actually I avail a promo of them, nagpa-change oil kami non ng suzuki carry saka paggawa nun depekto dun sa REVO (as in sabay namin pinagawa ng father ko) then libre check up at change oil labor yung 3rd car na dadalhin mo dun...nakalibre pa yung sis ko non,

[kutangbato]

mura nga un oil change sa rapide pero un oil na ginagamit nila ay galing sa drum na expired na....i think si dvldoc rin nagsabi na may expiry ang mga oil once you have opened it.....so probably pag hindi na ubos un oil from the drum and malapit na maexpire, rapide made it a point na mag promo ng murang change oil at free filter pa.....but come to think of it, baka un binayaran mo lang dun ay un oil filter at hindi pa baldwin o fleetguard man lang.

[kutangbato]

Hi Sir/ Mam,

This is Theo from Rapide can i get your complete contact details so that we can clarify your concerns or you can call me at 899-4472 to 74 loc 111.

WOW parang WOWOWEE!!!

Saving face?....sun and the beach!!!

[gertrude]

IMHO hindi ang mismo rapide ang mali, kundi sa sa mga ungas na mekaniko at management, yung mga mekaniko dito sa rapide batangas ok naman ah ,alam agad kung anong sira at hindi nagpapaligoy-ligoy pa, direct to the point kung alin ang aayusin, hindi katulad sa mga tabi tabi lng na talyer na pinapalaki pa ang sira at hahanapan ng sira para sa kanila magpagawa. valve cover gasket replacement, copper tube replacement, brake tuning, not bad for only 2.5k satisfied naman ako sa service nila.

buti ok yung rapide dito sa San Pedro, sincere naman sila, saka ok yung mechanic team at management team nila, actually I avail a promo of them, nagpa-change oil kami non ng suzuki carry saka paggawa nun depekto dun sa REVO (as in sabay namin pinagawa ng father ko) then libre check up at change oil labor yung 3rd car na dadalhin mo dun...nakalibre pa yung sis ko non,

same here at meralco, ortigas, ok din service nila. baka nga naman sa tao yun at hindi ang rapide.

mura nga un oil change sa rapide pero un oil na ginagamit nila ay galing sa drum na expired na....i think si dvldoc rin nagsabi na may expiry ang mga oil once you have opened it.....so probably pag hindi na ubos un oil from the drum and malapit na maexpire, rapide made it a point na mag promo ng murang change oil at free filter pa.....but come to think of it, baka un binayaran mo lang dun ay un oil filter at hindi pa baldwin o fleetguard man lang.

ha? maybe meron expiration but for a long period of time. what do you expect ba sa mga casa, hindi naka-drum? AFAIK, kaya sila mura kase KUNG by liter package ang oil nila, mapapamahal ka dun dahil yung packaging ang binayaran mo. trust me, i know. why? because i sell lubricants.

[vinj]

IMO, shops earn more from the drum:
1. Economies of scale.
2. They charge the client for 4L of oil while in reality, the actual amount loaded is only 3.5L to 3.8L; heck, some cars like the GA engined Sentras only need 3L of oil but the unsuspecting owners are charged for 4L. If its in the bottle, you get the remnants.

I know of one unscrupulous shop who services oil from the dispenser (drum) that will pass of regular mineral oil as synthetic and charge the customer for synthetic. Buti nalang nalugi yung ogags.

Most of the dealerships I've encountered sell the oil for vehicle servicing by the litre and not by dispensing from the drum .