Do You Still Trust The Casa?

[eryxon]

Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

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How to document that? I dont think they are that stupid to give us any document that will incriminate them.

Wow. That's very unprofessional for Toyota Pasong Tamo.

1. They could have just declined the unit when it was submitted to them.
2. They could have contacted you to let you know of the case.
3. They could have contacted Toyota Fairview/Insurance to have it transferred.

Wasting your time was the biggest fault they have caused you.

Yeah they should have told us right away before they accepted the unit.

They did not call or inform us in anyway. We just went there to visit the unit to know the status but to our disappointment..... it was just a waste of time.

Everything was ok with the insurance and we were informed by our SA that she called Pasong Tamo. Pasong Tamo confirmed to her that the unit is already in their shop for repair but it was all lie. They made us and the SA believed that everything is going fine.

Submit a complaimt. The SA should suffer. Ruin his Christmas...

2weeks downtime is too much money lost imo.

Not only the two weeks but bringing the unit and pulling it out there is a total waste of time and money.

[edongl]

Had problems with Pasong Tamo branch years ago. I live in Makati and I take our Toyotas to Toyota Pasig.
Avoid Toyota BGC too as its the same owner. Macapagals

[zoomzoom]

How to document that? I dont think they are that stupid to give us any document that will incriminate them.

No need for written proof.

Just go to complaints/ customer care dept. Tell them what happened. You're the customer, your word should be good enough. Sila na bahala niyan.

[zoomzoom]

Had problems with Pasong Tamo branch years ago. I live in Makati and I take our Toyotas to Toyota Pasig.
Avoid Toyota BGC too as its the same owner. Macapagals

Toyota BGC -- there was a time Wheel Rotation was on my service request.

Lo and behold, pag pickup ko ng sasakyan, di nila ni-rotate. Alam ko kasi may marka yung isang gulong ko from a recent vulcanizing job. Tsk. Tsk.

To be fair, feeling ko kahit ano namang casa pwede pumalpak. We should always be vigilant.

[papi smith]

eryxon bro, if the LOA was issued in their favor, I would write the owner of that casa in a tone that he deserves to know what is happening with his business. This is incompetence at the highest level, all casas have managers right? i'm sure he would have noticed that unit standing there for so long and demanded an explanation from the SA.

[minicarph]

Yan din mahirap pag dami benta, last year 90000+ nabenta, ngaun sabi ng Toyota na hapon prez they aim to sell 120k daw

Parang Yellow regime, puros post ng growth pero nadale tayo ngaun sa traffic and congretion coz of no logistics and infrastructure to handle the surge pf motorists

Ngaun traffic na lagi sa kalsada, ma-traffic ka pa din sa Toyota.

Sa sobrang traffic sa kalsada, ambilis mag wear n tear ng cars, then andun pa yun element of road rage with accidental bumps and sideswipes, tapos hindi magawa ng Toyota casa

Kung ako sa inyo avoid Toyota muna


_________________________________
If you are wrong, turn right.
If you are right, turn left.

[Stigg ma]

yan lang ang damage? a scratch sa fender at konti scratch sa bumper? edi palit fender yan at option to repair the bumper or kung ma swerte ka replace ang bumper... ang laki loss sa insurance yan, common sense tells me they can simply order the fender (and bumper) tapos ikaw you can take home the vehicle while waiting for the part kase di naman na paralyze ang sasakyan mo sa damage... pero NOT! ang laki loss nga nyan sa insurance, need mo iwan sasakyan mo ng matagal para makahuyan naman ng parts yan to offset the loss...

insurance nga naman, in a country where consumer protection is weak and the law is completely optional is that you got to think ahead...

[jut703]

Had problems with Pasong Tamo branch years ago. I live in Makati and I take our Toyotas to Toyota Pasig.
Avoid Toyota BGC too as its the same owner. Macapagals

Toyota BGC -- there was a time Wheel Rotation was on my service request.

Lo and behold, pag pickup ko ng sasakyan, di nila ni-rotate. Alam ko kasi may marka yung isang gulong ko from a recent vulcanizing job. Tsk. Tsk.

To be fair, feeling ko kahit ano namang casa pwede pumalpak. We should always be vigilant.

Been servicing my car at Toyota BGC since I bought it. No issues whatsoever. I also had a warranty claim where I needed my headlamp, bumper, and fender fixed. I left the car on a Tuesday and got it on Friday of the same week. I made sure that I'll only bring the car in once I have the insurance's LOA.


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[Walter]

Can we merge this with "Do you still trust the casa"?" thread?

[homhomnova]

yan lang ang damage? a scratch sa fender at konti scratch sa bumper? edi palit fender yan at option to repair the bumper or kung ma swerte ka replace ang bumper... ang laki loss sa insurance yan, common sense tells me they can simply order the fender (and bumper) tapos ikaw you can take home the vehicle while waiting for the part kase di naman na paralyze ang sasakyan mo sa damage... pero NOT! ang laki loss nga nyan sa insurance, need mo iwan sasakyan mo ng matagal para makahuyan naman ng parts yan to offset the loss...

insurance nga naman, in a country where consumer protection is weak and the law is completely optional is that you got to think ahead...

Mismo.. had a bad experience na kinahuyan yung kotse ko but that was with Diamond Q. Ave.. gusto ko hampasin ng early warning device yung SA pero i just kept my cool.

Better check muna yung car bago ilabas. Kung ganun katagal sa casa most likely nakahuyan na yan.. sana wag naman..