Do You Still Trust The Casa?

[_Cathy_]

I have been problems with the casa recently.

1. Last year I brought my 10th gen for 35K PMS. Driving back home, a loud noise started coming out from the car's engine. I even posted a whole thread about this. The casa picked up my car from my home because of this. After they supposedly repaired the problem, the noise came back to so the car had to be brought to the casa again. Thankfully the engine is running smoothly now but I am having doubts if I should still bring it to to the case because it is due for 40k PMS this month.

2. My 10th gen had AC problems too (within and after warranty) Naka 3 balik ata sa casa bago naayos! My only consolation is the AC is working perfectly now.

3. My 11th gen was less than a year old when it started having AC problems. The AC could not cool the cabin at 24 to 28 degrees. Now it would only cool at 22 degrees. Sometimes there would be no air blowing at all! I brought this to the casa and left the car there for ONE WEEK. They said they replaced the compressor but driving home the problem was still there! Up until now I have to deal with a 1 yr old car that sometimes loses its AC and cant cool the cabin unless I set it to lowest temp! I have not had the time to bring the car back to the casa because I am sure this will take them a week again!

4. I brought my car for 5K PMS. Since I still had oil left over from the 1K PMS, I told them to use this since the car needed 4.5 litres. Driving back home, I saw that the oil was still inside the car! When I checked my receipt, I was only charged 4 litres. Now I am not sure if the oil in the engine is kulang!!! The PMS was done in February.

5. I reported kalampag in my 11th gen and now it's back.

Now I am having doubts, how am I so sure that the casa really replaces what they said they replaced? How am I so sure that they really replaced the compressor? How am I so sure that they replaced the filter? changed the oil?

I also lost my CD which is the first time in 5 years! I also leave money but that was not touched. The cabin was also dirty. Beige pa naman yung interior. May mga paint splashes din that I had to remove.

What the hell is happening to casa service in Toyota _______ (I don't wanna name). It has gone downhill since last year I used to trust them so much.