Quote Originally Posted by sirkosero View Post
Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

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How to document that? I dont think they are that stupid to give us any document that will incriminate them.

Quote Originally Posted by namwaran View Post
Wow. That's very unprofessional for Toyota Pasong Tamo.

1. They could have just declined the unit when it was submitted to them.
2. They could have contacted you to let you know of the case.
3. They could have contacted Toyota Fairview/Insurance to have it transferred.

Wasting your time was the biggest fault they have caused you.
Yeah they should have told us right away before they accepted the unit.

They did not call or inform us in anyway. We just went there to visit the unit to know the status but to our disappointment..... it was just a waste of time.

Everything was ok with the insurance and we were informed by our SA that she called Pasong Tamo. Pasong Tamo confirmed to her that the unit is already in their shop for repair but it was all lie. They made us and the SA believed that everything is going fine.

Quote Originally Posted by StockEngine View Post
Submit a complaimt. The SA should suffer. Ruin his Christmas...

2weeks downtime is too much money lost imo.
Not only the two weeks but bringing the unit and pulling it out there is a total waste of time and money.