Converge Users Thread

**12vdc** · September 3rd, 2020 10:58 AM

May +P99 for 10mb promo ang Converge bale 1599 for 35mbps. Palpak pa din tuwing peak hrs best na yung 5MB.

Ang maganda lang sa Converge may advisory tuwing may downtime unlike PLDT puti na mata mo wlaparin advise o update. Parehong mahirap kontakin pero halos lahat naman sa ngayon bulok ang csr. Ang importante everytime mag down may reference ticket for future claims and rebates, yan is kung matyaga ka magreport. Sa ngayon importante redundant connection pra kung down si fiber may copper at kung down both wired may LTE wireless. Kung hopeless parin, antayin nyo nalang mag roll-out ng free internet ang DICT at DITO may mga bagong landing station na sila sa Batangas at La Union going to China.

**shadow** · September 3rd, 2020 10:59 AM

Originally Posted by _Cathy_

Atenean ba si EQ? hahaha! Just kidding. It's frustrating to have a crush on a married man (Dr Cutie) Hindi na pwede madagdagan

Paano ka magka ticket e wala naman sumasagot sa hotline? Sa PLDT kahit wala ka makausap may robot

BTW, kudos to PLDT kasi ang galing ng training ng CSR, siguro sanay ng masigawan, more than 10 yrs ago when I lost my internet connection e wala ako alternative kasi pa kong data tapos wala ng prepaid dial up ISPs at that time. I was so frustrated tumaas talaga boses ko and then I ended up crying and apologizing to the CSR, nahihiya ako that I lost my temper so naiiyak ako HAHAHA! I explained naman that I am mad at the company and not them. Ewan ko lang kung outsourced na ang CSR nila ngayon.

Automatic na. No need to speak to CSR ano yan 19 kopong kopong?

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**shadow** · September 3rd, 2020 11:03 AM

Originally Posted by 12vdc

May +P99 for 10mb promo ang Converge bale 1599 for 35mbps. Palpak pa din tuwing peak hrs best na yung 5MB.

Ang maganda lang sa Converge may advisory tuwing may downtime unlike PLDT puti na mata mo wlaparin advise o update. Parehong mahirap kontakin pero halos lahat naman sa ngayon bulok ang csr. Ang importante everytime mag down may reference ticket for future claims and rebates, yan is kung matyaga ka magreport. Sa ngayon importante redundant connection pra kung down si fiber may copper at kung down both wired may LTE wireless. Kung hopeless parin, antayin nyo nalang mag roll-out ng free internet ang DICT at DITO may mga bagong landing station na sila sa Batangas at La Union going to China.

Hinde naman palpak? Peka hours ba ngayon?

Meron pa nag zoom meeting ang I'm watching NBA online. [emoji854]

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**_Cathy_** · September 3rd, 2020 11:22 AM

Originally Posted by crazy_boy

Bro might need your assistance with Sky, since May pa walang connection yung isang Sky namin. Puro reply sa email: pls be patient, blah blah blah.

Pero nag reply na now. If di parin ma-resolve, will PM you sir

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Matindi yan pag si EQ naka solve e 4 mos na walang connection. Do you still get billed?!?!

Originally Posted by shadow

Automatic na. No need to speak to CSR ano yan 19 kopong kopong?

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Ayoko nga ng automated, iba pa rin yung may tao na nakakausap. Ang alam ko talaga dati yung CSRs (at least 10 yrs ago) hindi outsourced, but I guess they let those people go na. Pero nung May may nakakausap pa na tao

**papi smith** · September 3rd, 2020 11:28 AM

Originally Posted by EQAddict

Royal cable leases their international capacity from pldt. But not sure about their service. Alam ko Villar sila? Exclusive in villar villages.

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Don't know if they were acquired by Villar, last I knew it was owned by former laguna gov ningning lazaro

**12vdc** · September 3rd, 2020 11:35 AM

Originally Posted by shadow

Hinde naman palpak? Peka hours ba ngayon?

Meron pa nag zoom meeting ang I'm watching NBA online. [emoji854]

By area mostly dito sa NCR ok pa, outside NCR at prabins almost every other day may downtime. May 2 sites din ako pending installation paid since July hanganga ngayon...pending parin due to lockdown daw. Aba eh yung installer contractor nila parehas lang ni PLDT at Globe Fiberhome, nabulunan sa dami ng new install..

I'm using backup Globe leased line, isa pang sablay asymetric ang upload.

**crazy_boy** · September 3rd, 2020 11:36 AM

Originally Posted by _Cathy_

Matindi yan pag si EQ naka solve e 4 mos na walang connection. Do you still get billed?!?!

Yes may billing parin monthly, and tumatawag pa sila to follow up payment. Matindi sila, you cant follow up technical issues sa tumatawag for payment. We still pay kasi sasabihin may balance pa if we dont pay. Nag shift na kami sa converge, so need to process refund na for the overpayment.

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**shadow** · September 3rd, 2020 11:46 AM

Originally Posted by crazy_boy

Yes may billing parin monthly, and tumatawag pa sila to follow up payment. Matindi sila, you cant follow up technical issues sa tumatawag for payment. We still pay kasi sasabihin may balance pa if we dont pay. Nag shift na kami sa converge, so need to process refund na for the overpayment.

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Converge ka na now?

Welcome to the club of happy and satisfied subscribers. [emoji3059]

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**12vdc** · September 3rd, 2020 12:29 PM

Hindi kaagad yayaman si Dennis Uy kung mahina ang credit collections and billing department. Septyembre na wala parin ako billing for Aug. Buti pa ang Globe 3wks nkalimot bayad wla surcharge. PLDT naman 2days lang overdue putol na kaagad then bayad ng re-connection fee kaya mayaman eh.