2024 JD Power Sales Satisfaction Survey is out

[Dr.Kamiya]

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USA data so obviously doesn't directly translate to us, but interesting nonetheless.

Toyota seems unusually low here:



And Porsche dominates the premium segment:

[dr. d]

i attempted to look for the specific criteria or questions used in the survey, to see where they were strong in, and where they were not strong in.
alas! i failed.

i have always believed,
a survey may tailor its questions to somehow predict the findings.
but that's just me.

[Dr.Kamiya]

i attempted to look for the specific criteria or questions used in the survey, to see where they were strong in, and where they were not strong in.
alas! i failed.

i have always believed,
a survey may tailor its questions to somehow predict the findings.
but that's just me.

Haha a buddy just pointed out to me that this is a SALES survey, so it's all about the purchasing experience.

I guess Porsche dealers really treat their customers well. I know for a fact meron pa nga European delivery option so makes sense they're at the top. Toyota, well with all the cars they're selling buyers might feel like they're getting rushed out the door for even trying to haggle.

[dr. d]

Haha a buddy just pointed out to me that this is a SALES survey, so it's all about the purchasing experience.

I guess Porsche dealers really treat their customers well. I know for a fact meron pa nga European delivery option so makes sense they're at the top. Toyota, well with all the cars they're selling buyers might feel like they're getting rushed out the door for even trying to haggle.

hah!
funny what a hot cup of good coffee and a comfy seat can do...
heh heh.

btw,
libre ba yung coffee and biscuits sa toyota casa sales floor?
... never tried 'em kasi. "diet".

[cityfolk]

Attention Required! | Cloudflare

USA data so obviously doesn't directly translate to us, but interesting nonetheless.

Toyota seems unusually low here:

]

I think Toyota is affected by the ongoing V6 truck engine recall affecting about 100K Tundra pickups and Lexus luxury SUVs. This is a pretty bad manufacturing quality related defect that may force Toyota to replace the engine.

[carxynogen]

Grabe din maka markup dealer ng Toyota sa US.
Lalo na yung mga Corolla nila na best seller.

Like the one here, may naka haggle pa ng price from dealership.
https://www.youtube.com/watch?v=BbAKMD8o3iA

Dito sa atin hirap maka haggle ng ganyan sa toyota.
Parang other brands lang ata pwd maka haggle, which is haggling for a discount.

[dr. d]

Grabe din maka markup dealer ng Toyota sa US.
Lalo na yung mga Corolla nila na best seller.

Like the one here, may naka haggle pa ng price from dealership.
https://www.youtube.com/watch?v=BbAKMD8o3iA

Dito sa atin hirap maka haggle ng ganyan sa toyota.
Parang other brands lang ata pwd maka haggle, which is haggling for a discount.

from what i understand,
haggling for the price of a brand new car, is part of the american experience. ditto for the accessories.
dito sa atin, sticker price rules and no personal variants allowed.

[ale828]

from what i understand,
haggling for the price of a brand new car, is part of the american experience. ditto for the accessories.
dito sa atin, sticker price rules and no personal variants allowed.

true.
For Toyota Dealers.
Walang haggling dito.
Sa atin paghindi mo kinuha yung In-house financing or Accessories wala ka unit.
Pag hindi ka pumayag sa Top-up, Toyota tax ;
Wala ka makukuha na Toyota Unit.
Magpalista ka dun sa invisible nilang waiting list.

[carxynogen]

true.
For Toyota Dealers.
Walang haggling dito.
Sa atin paghindi mo kinuha yung In-house financing or Accessories wala ka unit.
Pag hindi ka pumayag sa Top-up, Toyota tax ;
Wala ka makukuha na Toyota Unit.
Magpalista ka dun sa invisible nilang waiting list.

Opportunity for someone here in PH to have Power Sales Satisfaction survey also.
From sales entry pa lang, not good na pinakita ni Toyota.
Para naman ma notice ng mother company ni TMPH to let them improve how they handle business here kahit number 1 sila dito.

We consumers like their product, but the way how they handle us for unit allocation is totally off.

[GTcervan]

true.
For Toyota Dealers.
Walang haggling dito.
Sa atin paghindi mo kinuha yung In-house financing or Accessories wala ka unit.
Pag hindi ka pumayag sa Top-up, Toyota tax ;
Wala ka makukuha na Toyota Unit.
Magpalista ka dun sa invisible nilang waiting list.

Idk pero since nung tumama ang covid, naging sobrang damot ng tmph pagdating sa allocation ng units lalo na sa mga high-end models. Tapos kada taon, ilang price hikes ginagawa nila.

Isipin mo kung kukuha ka ng lc250 prado na cash, hindi ka nila basta bibigyan ng unit samantala yung batang c carlos yulo nung nakakuha ng gold sa paris olympics nabigyan naman nila kagad (hindi ko sinasabi na di nya deserve ah lol pero congrats sa kanya).

Sabe nga ng iba jan mababa tingin ng tmph sa mga pinoy kc alam nila na kahit hindi loaded ang mga local units nila (unlike sa ibang bansa na ubod ng mga additional features) eh papatok at bebenta parin sa masa.

Eh wala na ata silang pakielam basta ma-implement at masunod lang nila ang mga style nilang bulok na mga conditions at policies sa ngalan ng pera. Biruin niyo pati sa abroad din pala uso ang mga anomalya nila lol. Hindi customer-friendly kung ganun.

Pero bakit nga ba sila nagkakaganyan? Problemado sa pag-handle ng maraming benta? Nahihirapan o di na kaya sabayan ng mga supplies sa planta ang mga demands sa dealers? Overloaded, etc? O sadyang naging mapera lang sila? Sobrang inconvenient na kc para sa mga buyers.