MY HORROR STORY WITH Toyota Motor Philippines

[arvs18]

Depende parin talaga sa dealership yan.

May mga dealership na matino naman. While meron talagang may red flag.

Siguro may mga dealership din na mas strict sa pag hihire ng mga employees. And mas strict din pag nakaka-gawa ng kalokohan. Like higher salary deduction or mas grabe penalties sa mga maling gagawin ng employees.

While may ibang dealership din na napa-gaan mag penalize, or hindi talaga pinapansin kalokohan ng nasa baba.

If ganyan man, mas maganda nang iwasan nalang yung specific dealership na yan.

Kasi nakuhaan na ng actual footage yung kalokohan, hindi malabong yung sasakyan nya lang yung ginanyan. And possible din na matagal na nilang ginagawa yan.

And tama naman sinabi ni Sir Jut na kahit saan, outside casa man or sa ibang repair shops. Kung may saltik talaga yung utak yung mga mag hahandle ng unit mo, talagang malalaspag yan. Malas malas lang talaga pag nataon na napunta ka sa mga katulad nilang mga tao.

Pero hindi din naman masama na ireport yung mga ganitong cases. Para warning na din sa ibang owners.
Mas mabuti nang umiwas kesa sa isugal mo sasakyan mo, kahit na sa iba is parang isolated case lang.

Syempre pag nag decline yung count ng nagpapa-service sa kanila, maalarm na din sila na may mali nga. Habang stable kasi yung count, wala naman sila paki-alam Business is business, it's all about the money. Hehe

[jut703]

always review the job list and cross out what you can do yourself or don't need. examples are:
1. P650 car wash. it only costs p120 outside.
2. brake cleaning. duh! anyone can spray brake cleaner to a brake disc! except probably when it is a brake drum that most here can't do or don't have time to.
3. fan belt/belt conditioner. another duh! if it does not squeek then you don't need it. if it does then buy a can and do it yourself.
4. fluid top ups. don't tell me you don't know how.
5. those supposedly 30 or 40 point checks they do and charge you Pxxxx for. check that windshield wiper yourself and maybe you will learn something.

as for leaving you car at the casa or any repair shop, ALWAYS MAKE SURE THEY KNOW THAT YOU NOTED DOWN THE ODO READING. if they see you do this then they will never take your car out for a joy ride. as for test drives that should be no more than 2 or 3 km. or tell them that you would like to be present during the test drive.

Bro for sure maraming car owners na hindi marunong niyan kaya full trust sa casa.

Thinking about it, if my girlfriend had her own car, I wouldn't expect her to know that brake cleaning is an unnecessary expense, nor will I expect her to know how to DIY. Same thing with fluid top-ups. I'm sure there are more people like her than car enthusiasts like us.

Consumer insight from my petroleum days: majority of new car owners find car servicing stressful, and put a premium on ease and convenience of service. This is why shops that have nice lounges, all-in-one services, and all other convenient offerings are the ones making a killing.

These are people who view cars as tools/appliances that unfortunately need periodic maintenance.

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[Altuy]

I'm not sure about Toyota Fairview being Toyota Motor Philippines (TMP)...

As far as I know, only Toyota Makati and Toyota Bicutan are TMP-owned dealerships/franchises. Can anyone confirm?

[Shutterbug]

I would never ever again let any dealership include car wash on PMS... after watching them wipe dry my car (because they finished soaping and rinsing daw)... but i could still see the leftover water/mud streaks that were not cleaned by my wiper blades. Talk about real professional cleaning.

I also regularly reviewed my dashcam footage whenever I brought my Altis to Toyota BGC before for PMS.

Aside from the shoddy quality of the car wash (about the same level as an ordinary neighborhood car wash), there's nothing alarming with how they treated my car.

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[niky]

Left my car for bumper repainting before in Toyota BGC. No issues whatsoever when I got it back.

The internet loves to hate on dealerships, but I've seen firsthand local talyers that screw up your car as well and don't even know what they're doing.

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One talyer we used to go to wrecked a relative's Mercedes.

Drove it at up to 140 km/h INSIDE the Manila area. Understeered into a wall. Moron. Lucky to be alive.

Suffice to say, nobody in the family goes there, anymore.

as for leaving you car at the casa or any repair shop, ALWAYS MAKE SURE THEY KNOW THAT YOU NOTED DOWN THE ODO READING. if they see you do this then they will never take your car out for a joy ride. as for test drives that should be no more than 2 or 3 km. or tell them that you would like to be present during the test drive.

+1

I recall someone here suggesting, years ago, that you put a telltale mark (paint, marker, whatever) on important parts inside the engine bay and underneath.

Still a good idea.

[ssaloon]

I would never ever again let any dealership include car wash on PMS... after watching them wipe dry my car (because they finished soaping and rinsing daw)... but i could still see the leftover water/mud streaks that were not cleaned by my wiper blades. Talk about real professional cleaning.

Same here. In my most recent PMS, my car was really dirty (rained the day before). I specifically told them not to do the car wash, but they still insisted. I just told them that I do my own washing as a polite way of saying hell nah.

[grand kotse]

Dapat meron ding cctv sa service area para puede mong I request na makita kung may duda ka na ginalaw sa sasakyan mo.

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[Wh1stl3r]

No doubt bro the anecdotal stories are true. I was just saying thay even sidestreet shops are just as notorious.

Of course, dealerships have a greater responsibility to uphold higher standards of service because they're the official representatives of the car brands and they also charge higher, so I understand where the vitriol is coming from.

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My bad bro, misread that bit. Seems my morning coffee isn't strong today.

The good thing with dealerships is IF you can prove something went wrong, may habol ka. Because they have a reputation to protect and the money for that purpose. Smaller reputable shops can and will probably correct the problem as well, but it might not be to your satisfaction.

To deter what happened in the past I use a cheap engraving pen to personalize our parts. I use this on our oil, fuel filters and big ticket items like compressor, alternator, fuel pump, PS pump, etc. Still not sure if I can do this on the injectors though.

Was able to talk to a few senior mechanics at a dealership a long time ago. They were complaining of how they got old already but their wages haven't really gone up much in their decades of service. Between how much they charge for service and how little gets to the staff, I understand their predicament. Doesn't make switching parts right, but I can understand why some of them feel they need to do it.

[yebo]

I recall someone here suggesting, years ago, that you put a telltale mark (paint, marker, whatever) on important parts inside the engine bay and underneath.

Still a good idea.

nail polish is better. ang paint madaling humanap ng same color, nail polish they need to find the exact match especially yung may glitters. just prep the bolt and area with acetone para kumapit. suggested places to mark are cylinder head cover bolts (remove the plastic cover syempre), aircon compressor and alternator mounting bolts, battery connections, hoses to the power steering pump and ac compressor, and anything that is easily swapped. put the mark as a straight line on top and side of the bolt to the area next to it. pag nabasag yung nail polish ibig sabihin ginalaw yung bolt na yun.

[_Qwerty_]

don sa bagong Toyota Service Center sa Shaw Blvd, pwede mo lapitan, open yung service area, then mabilis pa.. kasi wala nang iba ibang pila.. pag naisalang na sa service.. aabante lang.. tapos carwash na.. (free ang carwash, maayos naman)



may cctv din sa lounge area para ma monitor mo..



may timer din.. para alam kung ilang minutes sa express service..

Dapat meron ding cctv sa service area para puede mong I request na makita kung may duda ka na ginalaw sa sasakyan mo.

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