Strada PMS thread [ARCHIVED]

[ThePatriarch]

sir kimmo, what warranty inspector? lahat ng casa dapat may in house inspector... nang BBS na yung mga ugag na yan.... it is required by mitsu japan na all dealers should have an in house warranty claims officer for all branches

baka nag-short time muna yung inhouse warranty officer kaya wala nung dumating si kimo hehe

[locoroco777]

baka nag-short time muna yung inhouse warranty officer kaya wala nung dumating si kimo hehe

hehehe.....malamang!

[av8or5]

Feedback below from an email from MMPC.

"Pleasant day to you, with regard to your concerns please find below items as our update;
1. "Sticky Shift" from 1st to 2nd - The T/M unit was inspected but no significant findings, however the "T/M shift lever - control shaft link" was re-grease (by removing the existing grease and put with new one)
2. Steering vibration - Your unit was road test by the warranty engineer, accordingly no unusual vibration was observed, however the tire pressure was adjusted to standard as it was observed to be over inflated during the evaluation.
3. Discount on PMS - When using credit card as mode of payment and the customer;
> Avail of the ZERO PERCENT INSTALLMENT, the discount is not applicable.
> Opted to have the payment "Straight Charge", the discount is applicable

Other related feedbacks that you have mentioned (especially the customer handling) were also discussed with DMC-QA c/o Mr. Boyet Talagtag.

Again, thank you very much for sending us your valuable comment. "

I'm satisfied with the email reply from M_Lim of MMPC. but I would just like to add, that my tires are not over inflated, I know, I check it from time to time, second, on the discount..straight charge ang gagawin ko not installment..so clearly there was a bad intent of Diamond Q.Ave on the discount card on parts.

25K PMS done at Diamond Motors Quezon Ave: December 12, 2009

25,000 kms check up - 1,975
engine flush - 320.49
gas/diesel treatment - 259.99
oil filter - 1,042.72
varsol - 95.55
car care kit - 280.00
rags - 12.00
sand paper - 20.00

less:
discount on parts - 364.95

subtotal: 3,640.80
plus service brakes - 430.00

total: 4,070.83
plus Motul Specific CRDI - 3,200.00 (8 liters)

grand total: 7, 270.83

Feedback: Although Mr. Boyet was accommodating, Mr. Joselito Bitagan wasn't. He was the SA assigned to me. He didn't do his job well, no advise that my car was done through text, my complaints, he answered with "okay na yan sir". What the *beep*, I told him, what kind of answer is that, i'll be writing MMPC a complaint letter regarding that guy, so if you guys will go to Diamond Quezon Ave., if this guy is assigned to you, request for a change SA.

2nd: the discount card MMPC gives on parts 35%, Diamond Quezon Ave., says it's only applicable, told them, show me where in the card it says that, and the lady answered, it was a direction from Diamond Marcos Hwy., so I told the lady, why is it at Diamond Valle, which is the same management, didn't mention this when I had my 20K PMS, she said it was through Ms. Cristy Albesa who is from Marcos Hwy branch who said its only for cash transaction. She couldnt provide a written memo.

Just read Montero PMS thread, and oil filter of Montero (*DCT Holdings - Mitsubishi Balintawak) was on P896.90 vs Strada oil filter P1042.72

Has any member tried to have PMS at Mitsubishi Balintawak? Give your feedback.

rally, dapat ang ginawa mo muna is sa akin mo muna dapat idinaan mo yung complaint mo regarding the SA or kahit diretso kay boyet. sending a letter direct to the plant or whoever else is just a weee bit of OA for now. I'm sorry if am reacting like this, but syempre proprotektahan ko din si boyet kahit papaano.

ngayun, yung SA na yun. Pati ako pinag mumura ko na this morning when i went to the shop... you can say na it's just a little retribution. as usuall wala naman isasagot yung mga yun kundi sorry po, pasensya na po. pero medyo naka boundary na ako ng mura sa kanya for the week.. and most of you guys know how i react and curse pag hindi ko gusto ang nagyayari.

pakiusap ko lang ngayun sa lahat na magpapagawa sa Diamond Q. ave. kung may issues kayo regarding their service please let me know para ma address natin kaagad within their company. there is no need to drag the brand into their problem unless until talagang wala na tayong magawa. i believe i have enough clout in their organization to push some people around especially with in their service department. Please take note, i am willing to help within reason, basta nasa tama tayo at praktikal ang mga hinihingi natin, amaasahan ninyo ang tulong ko.

I did talk to Mr. Boyet, and I am pretty good at seeing non-verbal ques and I know he will not do anything about it, hindi nga ako kinausap ng SA after I told Boyet about it. But again, I have nothing against Boyet, its my feedback sa SA and the discount card I am referring to.

[kimospeed]

hehehe.....malamang!

just called Citimotors and as per SA's advise, "OK na daw yung unit ko" when i ask them what they did, They answered "Grasa lang naman".

Then i ask them, "Sir bakit pinatagal pa ng 2 days kung GRASA lang pala ang gagawain sa unit ko? at bakit nag antay pa tayo ng Warranty Inspector?"

they answered me with "E Sir ganoon po kasi talaga..."

Hindi na ko sumabat kze nandito pa ako sa office at mahirap makipag usap sa Landline lang.

Test ko na lang daw po muna yung unit ko, pag ganoon parin daw ay ibalik ko ulit sa kanila...

isang malaking...HAYYYYSSSSS!!!!!

[mdksael]

ate charo,

1) i experienced the sound coming from my clutch... pero after complaining it, nawala naman after my 25k PMS... pero the problem might be different from what I've experienced, madumi lang daw yung clutch ko

2) definitely covered yan ng warranty unless may ginalaw ka sa unit mo that would void your warranty... otherwise, you should not spend a single centavo to have that fixed/remedied

3) and 4) no idea po...

truly yours,

joe d mango

wahahaha joe de mango...kala ko "bro rex acero" kayo sir si bro love expert... yun nareklamu sa xxx last night's episode wahahaha

[mdksael]

Hi BOSBs,

I have noticed a squeaking sound on my 4 months old STRADA GLX, when i pump the clutch and a knocking soung during idle. Curious and a bit worried, i brought my unit to Citimotors Makati. They advise me to leave the unit today for initial inspection. I've followed-up on them (5pm, 01-04-2010) and they said that this may require clutch dropping for further troubleshooting on the root of the issue.

Q&A:
1) Anyone have experienced similar issue on their STRADA?
2) Is this covered by the warranty?
3) If NO, anyone have any idea how much this may cost me?
4) How long does it take to drop/re-assemble the clutch?

Verry Much Worried...

Nagmamahal,
Ate Charo

bro, ito ba yung tinanong mo sakin noon south eb at pinarinig mo saken? pareho tayo bro me ganun din na tunog ang azul ko. pero i think its not from the transmission area, mukhang anjan lang yan sa hinges mechanism ng pedal, i think the spring lang ang tumunog jan. try to spray with wd40 just a very little spray lang. but mine? pinabayaan ko lang kesa sa papagawa ko sa kasa tapos mali pala yun bubuksan nila mahirap na at ang tagal bago mo makuha na di naman sure kung tama yun gagawin. basta try to sure bro ulit san nangaling yung tunog. noon pinarinig mo saken yan i think ang tunog galing sa spring and not a knocking sound, a sound of a non lubricated spring....

marami pong salamat,
"dr. love"

[av8or5]

just called Citimotors and as per SA's advise, "OK na daw yung unit ko" when i ask them what they did, They answered "Grasa lang naman".

Then i ask them, "Sir bakit pinatagal pa ng 2 days kung GRASA lang pala ang gagawain sa unit ko? at bakit nag antay pa tayo ng Warranty Inspector?"

they answered me with "E Sir ganoon po kasi talaga..."

Hindi na ko sumabat kze nandito pa ako sa office at mahirap makipag usap sa Landline lang.

Test ko na lang daw po muna yung unit ko, pag ganoon parin daw ay ibalik ko ulit sa kanila...

isang malaking...HAYYYYSSSSS!!!!!

you just have to love their vocabulary skills. sana they can hire service advisors that can speak properly and explain what happened...nag mumuhka sila mga tangga

[mdksael]

bro kimospeed,

kapag hindi maayos ang reply ng citimotors, try mo sa diamond motors. TSCP members are treated well there, I think, hehe...

saang city motors yan si ed mejo me kilala sa citimotors las pinas.....

[beni23]

Yup, doon nga.. buti naman.. i don't recommend na magpagawa ka doon..hehe Kasi nagpaservice na din ako doon dati and i regret it.. ngayon hindi na ako nagpapgawa sa kanila, doon lang ako bumibili ng oil.

ano nangyari sa sasakyan niyo nung ginawa nila dun sir? I recommend Jasonscarshop sa may Calasiao malapit sa Mitsu Calasiao at IQ car audio. two thumbs up ako sa kanila. :2thumbsup:

[kimospeed]

hehehe.....malamang!

bro, ito ba yung tinanong mo sakin noon south eb at pinarinig mo saken? pareho tayo bro me ganun din na tunog ang azul ko. pero i think its not from the transmission area, mukhang anjan lang yan sa hinges mechanism ng pedal, i think the spring lang ang tumunog jan. try to spray with wd40 just a very little spray lang. but mine? pinabayaan ko lang kesa sa papagawa ko sa kasa tapos mali pala yun bubuksan nila mahirap na at ang tagal bago mo makuha na di naman sure kung tama yun gagawin. basta try to sure bro ulit san nangaling yung tunog. noon pinarinig mo saken yan i think ang tunog galing sa spring and not a knocking sound, a sound of a non lubricated spring....

marami pong salamat,
"dr. love"

you just have to love their vocabulary skills. sana they can hire service advisors that can speak properly and explain what happened...nag mumuhka sila mga tangga

*Manong - Opo eto po yung pinadinig ko sa inyo nung Jan. 2, pag Idle po meron nalagutok sa left side ng engine, parang chicharon pag nginuya mo. Gusto ko na nga po sana na ako na lang ang mag lubricate kaya lng po hindi ko alam kung saang banda lalangisan, baka sumablay po ako at ma-Void ang warranty...

*av8or5 - Sir tama ka, pag maiksi po ang pasensya mo ay talagang mapapa-P____ I__" ka sa asar sa mga sagot nila. Buti na lng po merong tindang "Patience Tablet" sa mercury drug...

*ALL - Just got my unit yesterday and according to them, it is just another issue of "LACK of LUBRICATION", so when i ask the SA, named "JACK"

KIMO: (Pano po pag na wash out na ung LUBRICATION "PERSE") so he
JACK: answered me with (HINDI YAN BOSS! AYOS NA YAN!)

Good thing that the PAtience Tablet is still in effect so i did not waste any time to argue with him but instead left the place and drove my TOY home...

At dito po nagtatapos ang aking maiksing liham,

Nagmamahal,
Kimo