Cebu Pacific - Bad, Bad Service

**Monseratto** · May 9th, 2023 10:49 AM

Many were left stranded for 2 days from May 4-5 at Narita and Kansai by Lance Airline.with no firm explanation. iBang airlines kapalpakan would already call for a senate investigation. Fortunately for Lance, he is a BBM crony....

Dear Cebu Pacific Air, after a sleepless night at the airport, all of us were looking forward to the new flight offered at 4pm.

I enjoyed myself at the hot springs and even got to witness a wrestling match outside the venue so it helped kill the time.

So patiently everyone queued up at around 12pm with a renewed spirit despite being very tired. This is until another round of meal vouchers began being given at the counter.

The 4pm flight is again moved to 905pm and people are tired. Meal vouchers are thankfully sufficient for the meals but we feel like nobody is proactively trying to help. By 905pm we would have been already more than a day late, approximately 24.5 hours.

I asked the counter staff to provide a certificate for the cause of the delay for purposes of claims, and the staff said they don't provide. And that I should directly contact you. Imagine I book a hotel and I don't eventually get a certificate and forfeit any claims.

No one is able to decide or confirm anything and so in less than 3 hours people will start queueing again for the said 905pm flight. Honestly we aren't sure if that's confirmed. Could it be another sleepless overnight stay in Kansai airport tonight?

Co passengers are saying that according to the CAB guidelines, hotel accommodation should be provided in these cases. I went to your website and read that your mission is to be able to take care of your guests, and I sincerely hope you do your part.

Respectfully yours,
Stressed and Sleepless in Kansai

EDIT: some readers mentioned that certificates are issued after the flight is flown. But I didn't know this at the time of the delay and the Japanese staff just said we don't issue certificates (maybe communication barrier).

**Monseratto** · May 9th, 2023 10:55 AM

Get travel insurance when travelling on Ceb palpac...

May 4 dapat flight namin Osaka-Mnla via Cebupacific 8:25pm.. So it was moved to 10:20 then they decided to cancel 11:30pm. We were not allowed to get our checked-in luggage tapos pinapalabas pa kame ng boarding gate.

We asked them why nacancel flight namin and they told us close na runway sa manila only to find out na di naman sa manila ang prob. We were not given a decent place where to sleep and food voucher lang binigay worth 2k yen. Our flight was moved to May 5 12:30 pm. Imagine kung ilang oras kame nag antay? I was travelling with 4 kids, 2 seniors and 1 pwd.

Advice:
Get a travel insurance ✅
Document all the expense pra ma reimburse ✅
Take photos/videos for evidences ✅

**shadow** · May 9th, 2023 10:59 AM

Tuloy pa rin naman sila paglipad sa Cebu Pac eh kahit alam na nila wala.kwentang service. Yan mga affected after this pag nag sale nanaman cebupac sila nanaman mangunguna mag book.

You get what you pay for.

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**_Cathy_** · May 9th, 2023 12:00 PM

I'm not flying Cebu Pacific even for free. Good service is important for me

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**boybi** · May 9th, 2023 12:16 PM

Originally Posted by Monseratto

Get travel insurance when travelling on Ceb palpac...

Travel insurance won't cover flight disruptions due to airport or government incompetence, sadly.

**Miles_on** · May 9th, 2023 01:45 PM

Originally Posted by Monseratto

Many were left stranded for 2 days from May 4-5 at Narita and Kansai by Lance Airline.with no firm explanation. iBang airlines kapalpakan would already call for a senate investigation. Fortunately for Lance, he is a BBM crony....

This can happen on any airline, anywhere in the world.

You will be hard pressed to find ANY carrier, even the best rated ones like SQ (Singapore Airlines) without a complaint posted about them. Some of them are legitimate (airline error/screw up), some are beyond the carrier’s control (weather, airport traffic, forced diversions, aircraft/equipment breakdown* etc.), but a vast majority are petty, unreasonable complaints from entitled travelers who think the world revolves around them and their needs.

-->*aircraft maintenance is held to really very strict standards by civil aviation authorities all over the world, pero even then, its not foolproof. The best maintained or even brand new equipment can suffer a break down, kahit hindi pabaya yung airline sa maintenance nila.

**Miles_on** · May 9th, 2023 01:52 PM

Mas marami of the latter type of complaints though, are on LCC’s (Low Cost Carriers) which operate on a no frills, point A to point B contract of carriage (basic transpo) system, where you’re charged basically for THAT LANG on the ticket. So if you want meals, bring extra luggage, or choose where to sit, you have to have to pay extra for that because the cost incurred by the airline for that service wasn’t included in the price of your BASIC ticket.

LCC’s are typically a commuter bus with wings.

Hindi ako maarte, so for short hauls (4 to 3 hrs or less) I fly them a lot (Cebu Pac, Air Asia, Jetstar on ASEAN routes) (Spirit, Jetblue, Southwest sa US) (Ryanair in Europe). I save a lot of money that way. I use the long hauls with the full service carriers because of the “secure” connection of a single ticket if may stopovers (rather than separate ticketing) and the risks involved.

Yung drawback nga lang is marami ka makaka-engwentro diyan yung tipong nakabiyahe lang minsan dahil sa mura na fare… naka-apak lang minsan ng paa sa ibang bansa… pero astang jet setter and entitled na kaya’t kung makareklamo, akala mo naman F (first class) or J (business) on a full service carrier binayaran.

Also, madami ding Pinoy abroad na FEELING minsan...

**shadow** · May 9th, 2023 02:08 PM

Originally Posted by Miles_on

Mas marami of the latter type of complaints though, are on LCC’s (Low Cost Carriers) which operate on a no frills, point A to point B contract of carriage (basic transpo) system, where you’re charged basically for THAT LANG on the ticket. So if you want meals, bring extra luggage, or choose where to sit, you have to have to pay extra for that because the cost incurred by the airline for that service wasn’t included in the price of your BASIC ticket.

LCC’s are typically a commuter bus with wings.

Hindi ako maarte, so for short hauls (4 to 3 hrs or less) I fly them a lot (Cebu Pac, Air Asia, Jetstar on ASEAN routes) (Spirit, Jetblue, Southwest sa US) (Ryanair in Europe). I save a lot of money that way. I use the long hauls with the full service carriers because of the “secure” connection of a single ticket if may stopovers (rather than separate ticketing) and the risks involved.

Yung drawback nga lang is marami ka nakaka-engwentro diyan yung tipong nakabiyahe lang minsan dahil sa mura na fare… naka-apak lang minsan ng paa sa ibang bansa… pero astang jet setter and entitled na kaya’t kung makareklamo, akala mo naman F (first class) or J (business) on a full service carrier binayaran.

Also, madami ding Pinoy abroad na FEELING minsan...

Sinabi mo pa. Tapos english ng english pucha! Akala mo english ang first language saka yun ang ginagamit sa bahay. Bwisit

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**Miles_on** · May 9th, 2023 02:22 PM

Originally Posted by shadow

Sinabi mo pa. Tapos english ng english pucha! Akala mo english ang first language saka yun ang ginagamit sa bahay. Bwisit

Sarap batukan no?

**boybi** · May 9th, 2023 04:12 PM

Haha, sa Tiktok dami mo mapapanood, first time naka abroad, kung makaasta, parang expert na: "Hi guys, eto ang mga ginawa ko nung pagpunta ko sa ganito, make sure ganito ang gawin nyo para hindi maloko at makatipid"