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Tsikoteer
- Join Date
- Oct 2002
- Posts
- 370
October 26th, 2004 09:16 AM #1Anyone who availed of Smart's recent promo?
Does anyone recall what the breakdown of the plan that was given to you?
When I was inquiring I was informed by 2 different agents during my 3 visits to the Smart Wireless center(before making my decision) that the plan I was interested in Plan 1200, would be comprised of 1200 consumable for text, calls & downloads with 550 Addict credits free(explained to me Addict credits being equivalent to free text & MMS downloads & usable for both)
Now I recieved my 1st billing yesterday.
And on my bill I see the following breakdown.
Consumable usage worth P1200
Addict credits(AC)-P190
Free 360 messages
Curious about the breakdown, I called up the Customer service hotline to inquire why the breakdown was like that.
I was informed that the P1200 consumable was for voice calls only not consumable for text, downloads & calls.
I replied that it is different from what I was informed of which was the basis of by availing of their promo & it that was not the case then I, in essence, have been shortchanged.
If the consumable was only for calls the free phone promo they had wouldn't have been as appealing.
And it was the consumable for all types of services that was the the basis of my decision to avail of their promo, the free phone was just a bonus.
I'm curious if anyone who availed of the promo was also informed of the same breakdown as I was when I first inquired or were they given the breakdown indicated in the billing statements coming out now.
Anyone?
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