PLDT Fibr

**Lithium** · October 3rd, 2020 09:38 AM

Satisfied customer of PLDT here

**StockEngine** · October 3rd, 2020 10:12 AM

Originally Posted by Deestone

My complain with pldt already four months but no action done yet. They say they will elevate to their technical support and will give me a call but no calls whatsoever.

Sent from my SM-N910C using Tapatalk

Service department namin handle 10000 calls daily.

They do call clarification(a reference number is generated) and remote service.

If above doesnt solve the issue, a site dispatch is done. Some dispatch are cancelled/closed if customer fails to answer a phone call from the site tech.

They will not call you if that ticket is already cancelled/closed.

I suggest you call 171 and ask for an update your reference number.

**Ketib** · October 4th, 2020 03:19 PM

Originally Posted by StockEngine

Service department namin handle 10000 calls daily.

They do call clarification(a reference number is generated) and remote service.

If above doesnt solve the issue, a site dispatch is done. Some dispatch are cancelled/closed if customer fails to answer a phone call from the site tech.

They will not call you if that ticket is already cancelled/closed.

I suggest you call 171 and ask for an update your reference number.

Sept 9 pa to, relocation application.

Pleased be advised that the installation process is beyond our limitation. We cannot disclose details that's beyond our knowledge to briefly explain the status of the installation. Pldt

Forwarded message ng brother ko. Kailangan bang matuwa utol ko rito?

Sent from my SM-A315G using Tsikot Forums mobile app

**StockEngine** · October 4th, 2020 03:30 PM

Originally Posted by Ketib

Sept 9 pa to, relocation application.

Pleased be advised that the installation process is beyond our limitation. We cannot disclose details that's beyond our knowledge to briefly explain the status of the installation. Pldt

Forwarded message ng brother ko. Kailangan bang matuwa utol ko rito?

Sent from my SM-A315G using Tsikot Forums mobile app

Find another provider. Good luck

**uls** · October 4th, 2020 03:51 PM

Originally Posted by Ketib

Sept 9 pa to, relocation application.

Pleased be advised that the installation process is beyond our limitation. We cannot disclose details that's beyond our knowledge to briefly explain the status of the installation. Pldt

Forwarded message ng brother ko. Kailangan bang matuwa utol ko rito?

Sent from my SM-A315G using Tsikot Forums mobile app

baka naman di talaga kaya ung pinapagawa niyo

**Ketib** · October 4th, 2020 04:06 PM

Originally Posted by uls

baka naman di talaga kaya ung pinapagawa niyo

Uls, unang una sa lahat..pumila ang sister in law ko sa PLDT - Ponciano ng 3........hours. Tinanong naman sila, tapos sinabihan pa syang, no problem kasi may fiber slots din daw sa lilipatan. Then multiple times, na ng dropped ng number bro ko(PLDT Home) para tawagan. October na lang walang tawag. Hindi ba nila kayang tumawag? They can call my bro, if they're willing to do so. Kaso wala e, useless yung PLDT Home comm ni PLDT.

Sent from my SM-A315G using Tsikot Forums mobile app

**uls** · October 4th, 2020 04:06 PM

Originally Posted by Deestone

My complain with pldt already four months but no action done yet. They say they will elevate to their technical support and will give me a call but no calls whatsoever.

Sent from my SM-N910C using Tapatalk

last year may ganyan ako experience sa 171

almost 1 month sira ang isang PLDT line namin (not linked sa internet)

pag nag follow up ako lagi sinasabi naka elevate na daw sa technical

ang ginawa ko since malapit lang naman ang PLDT business center (near welcome rotonda) pumunta talaga ako para mag complain

within a couple of days may pumunta lineman hehe

And di na nila charge ung 1 month na walang service

**Wh1stl3r** · October 4th, 2020 05:20 PM

Hirap lahat kumilos ngayon may pandemic. So expect more delays than usual with any service provider. Agree with the other guys. Follow up ka lang lagi, magagawa din.

Had intermittent LOS last week. Nagawa naman nila remotely before the week ended.

Also had Fiber installed just recently. Getting 56.7/56 mbps up/download speed with 3 ping and jitter for my 50 mbps plan.

**papi smith** · October 11th, 2020 02:39 PM

Exactly 2 weeks after Ninong EQ helped.me.with my application, PLDT notified me that my application is approved and wait for advise from their tech team. Anyone.know how.far off this is from actual installation?