Converge Users Thread

**boybi** · August 8th, 2020 10:41 AM

Originally Posted by cast_no_shadow

Issue ko lang until today sa PLDT ko ayaw gumana ng Viber ang weird. Sa bahay tuloy I need to shift to mobile data just to check if meron incoming sa viber ko.

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Try mo palitan DNS and see if gagana viber.

**cast_no_shadow** · August 8th, 2020 11:11 AM

Originally Posted by boybi

Try mo palitan DNS and see if gagana viber.

How to do that Sir? Doon ba sa wifi settings? Tried browsing hindi ko mahanap

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**boybi** · August 8th, 2020 11:24 AM

Originally Posted by cast_no_shadow

How to do that Sir? Doon ba sa wifi settings? Tried browsing hindi ko mahanap

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Yes try mo muna sa wifi settings ng phone mo. Palitan mo ng google dns: 8.8.8.8 and 8.8.4.4

**cast_no_shadow** · August 25th, 2020 07:13 PM

Shadow! Ipakilala mo ako dun sa nakausap mo hehehe

Wala nanaman converge sa kabilang bahay

Solid 48 minutes waiting time sa telepono

Shempre wait na lang daw. Oh yeah!

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**_Cathy_** · August 25th, 2020 07:21 PM

Sa una lang pala maganda converge, yung office buddy ko masyadong binebenta sakin converge although sa simula pa lang disclaimer niya non existent customer service kasi walang sumasagot hahaha! (bago pa converge that time, what more now?)

**cast_no_shadow** · August 25th, 2020 08:03 PM

Originally Posted by _Cathy_

Sa una lang pala maganda converge, yung office buddy ko masyadong binebenta sakin converge although sa simula pa lang disclaimer niya non existent customer service kasi walang sumasagot hahaha! (bago pa converge that time, what more now?)

Subjective naman yung maganda, pero they really need to improve customer service experience.

Langya may pa “average waiting time” pa sila 5 minutes lang daw pero pang 40th ka sa pila.

Have you upgraded your PLDT na?

Speedwise consistent din naman si Converge dun sa availed na plan.

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**shadow** · August 25th, 2020 08:21 PM

Originally Posted by _Cathy_

Sa una lang pala maganda converge, yung office buddy ko masyadong binebenta sakin converge although sa simula pa lang disclaimer niya non existent customer service kasi walang sumasagot hahaha! (bago pa converge that time, what more now?)

Solid pa rin ako sa converge! Sa inyo na PLDT ninyo. [emoji13]

Never Again!

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**shadow** · August 25th, 2020 08:24 PM

Originally Posted by cast_no_shadow

Shadow! Ipakilala mo ako dun sa nakausap mo hehehe

Wala nanaman converge sa kabilang bahay

Solid 48 minutes waiting time sa telepono

Shempre wait na lang daw. Oh yeah!

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Baka meron talagang outage sa area? Email mo lang sila, mag reply mga yun agad. Pero dapat meron naka CC. [emoji23]

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**boybi** · September 2nd, 2020 11:11 AM

Shadow, nagiinform ba converge sa billing?

Applied for converge last year, 1 yr binayaran ko. Hindi ko na namalayan tapos na yung 1 yr ko. Walang pinapadalang statement of account.

So, nawalan na ako ng internet, not knowing it was due to overdue bills.

Tried going to their office, pucha sobrang haba ng pila!

Tried calling their office number, out of service mga phones except for 1, na wala naman sumasagot!

Tried emailing their support email, after 2 months wala pa din reply!

Naghanap ng kakilala na may kakilala sa loob ng converge, dun ko lang nalaman na need ko na pala ulit magbayad.

Btw, hindi din consistent ang speed ni converge dito sa office. Meron din akong PLDT Fibr sa office, consisten and never nagdown, except nung nagkaroon ng Luzon wide outage.

Sa bahay din PLDT Fibr, never din nagkaproblem except one time na naputol yung line, sisi ni pldt lineman sa converge. Also, bilis ng customer service ng PLDT, the following day dumating agad technician.

**shadow** · September 2nd, 2020 11:40 AM

Originally Posted by boybi

Shadow, nagiinform ba converge sa billing?

Applied for converge last year, 1 yr binayaran ko. Hindi ko na namalayan tapos na yung 1 yr ko. Walang pinapadalang statement of account.

So, nawalan na ako ng internet, not knowing it was due to overdue bills.

Tried going to their office, pucha sobrang haba ng pila!

Tried calling their office number, out of service mga phones except for 1, na wala naman sumasagot!

Tried emailing their support email, after 2 months wala pa din reply!

Naghanap ng kakilala na may kakilala sa loob ng converge, dun ko lang nalaman na need ko na pala ulit magbayad.

Btw, hindi din consistent ang speed ni converge dito sa office. Meron din akong PLDT Fibr sa office, consisten and never nagdown, except nung nagkaroon ng Luzon wide outage.

Sa bahay din PLDT Fibr, never din nagkaproblem except one time na naputol yung line, sisi ni pldt lineman sa converge. Also, bilis ng customer service ng PLDT, the following day dumating agad technician.

Email and text, wala na physical billing.

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