Nissan Navara NP300

**trucker111** · August 19th, 2015 01:50 PM

Originally Posted by biboy319

Our navara 4x2 mt was finally delivered to our home this morning. Problem was, we ordered an EL calibre. They delivered a calibre model only, priced at P100,000 less. I told them this is not the vehicle I ordered because EL has foglamps. They insisted this is an EL and the foglamps only come in 4x4 variants. I know what Im buying. I've seen and ridden a friend's EL 4x2 mt, visited other dealerships, and talked to several agents before landing to them.
I brought out the navara brochure with specs and showed to them that an EL calibre 4x2 indeed has foglamps. They said the brochure i have was a misprint from thailand (but in fact a "Philippines only" brochure). So i told them why are they giving out brochures with wrong info??? Some people rely on brochures for their purchases and you are misleading them, including me. This was over breakfast which we prepared for them in our home 😅.
Back to the unit and more obvious lower model specs are identified. The side mirrors don't have signal flashers. Again i was told that was a 4x4 feature. No it's not. The rotary type ACs as well, instead of push type. Napakasimple na lang: walang EL emblem sa likod. That's when they called casa and confirmed that they had indeed delivered a wrong unit. Buti sana kung switched unit lang and my real unit was left at the casa. But no, this wrong unit they delivered was actually named after me with insurance and all (I did not get insurance from them and this was bank PO, not in house).
I'm not gonna throw speculations on what they're trying to pull or if it was all a mistake as they claim it was the sta rosa plant's fault. Overall, it was bad service and complete negligence. Buti na lang I did not sign any release form or had them leave me with this unit, or else I would probably have been left with bigger problems. Haay 😕 New paperwork again and more days of waiting. They better make up for this hassle.

anong dealership yan?

**Red Advent 04** · August 19th, 2015 03:49 PM

Originally Posted by trucker111

anong dealership yan?

o nga bro anung dealer yan? saka customer has a right to choose. kaya nga gusto mo yung ganung modelo at bago kayo mag pirmahan e nasabi na ng agent ang lahatnng detalye at features ng sasakyan tas pag labas ng sasakyan e wala sa napg usapan nyo yung gusto mo. kung ganyan din ako mag pull out nalang ako o mag back out nalang ako sa deal lalo pa at dipa naman full payment yan.

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Originally Posted by trucker111

anong dealership yan?

o nga bro anung dealer yan? saka customer has a right to choose. kaya nga gusto mo yung ganung modelo at bago kayo mag pirmahan e nasabi na ng agent ang lahatnng detalye at features ng sasakyan tas pag labas ng sasakyan e wala sa napg usapan nyo yung gusto mo. kung ganyan din ako mag pull out nalang ako o mag back out nalang ako sa deal lalo pa at dipa naman full payment yan.

**biboy319** · August 19th, 2015 04:54 PM

Not sure if I should name them now. But if you backtrack this thread you'll see one of my comments where i got a free bedliner ;) haha ganun din.

**simpsonseclaire** · August 20th, 2015 09:52 AM

Originally Posted by biboy319

Our navara 4x2 mt was finally delivered to our home this morning. Problem was, we ordered an EL calibre. They delivered a calibre model only, priced at P100,000 less. I told them this is not the vehicle I ordered because EL has foglamps. They insisted this is an EL and the foglamps only come in 4x4 variants. I know what Im buying. I've seen and ridden a friend's EL 4x2 mt, visited other dealerships, and talked to several agents before landing to them.
I brought out the navara brochure with specs and showed to them that an EL calibre 4x2 indeed has foglamps. They said the brochure i have was a misprint from thailand (but in fact a "Philippines only" brochure). So i told them why are they giving out brochures with wrong info??? Some people rely on brochures for their purchases and you are misleading them, including me. This was over breakfast which we prepared for them in our home [emoji28].
Back to the unit and more obvious lower model specs are identified. The side mirrors don't have signal flashers. Again i was told that was a 4x4 feature. No it's not. The rotary type ACs as well, instead of push type. Napakasimple na lang: walang EL emblem sa likod. That's when they called casa and confirmed that they had indeed delivered a wrong unit. Buti sana kung switched unit lang and my real unit was left at the casa. But no, this wrong unit they delivered was actually named after me with insurance and all (I did not get insurance from them and this was bank PO, not in house).
I'm not gonna throw speculations on what they're trying to pull or if it was all a mistake as they claim it was the sta rosa plant's fault. Overall, it was bad service and complete negligence. Buti na lang I did not sign any release form or had them leave me with this unit, or else I would probably have been left with bigger problems. Haay [emoji53] New paperwork again and more days of waiting. They better make up for this hassle.

ang nakakabanas dyan eh yung they defend yung mali nila and trying to make you look like a fool!
Marami din SA na di nila alam products nila pagnagtanong ka ikaw din sasagot sa tanong mo.

**biboy319** · August 19th, 2015 01:35 PM

Originally Posted by dos2

Ay lokong mga yun ah. Parang mahirap paniwalaan na honest mistake yung nangyari.

Kung ako yan, deal is off na.

Sa totoo lang malaking aberya talaga. Weighing my options now. Asking the bank now kung magkakaproblema ba if change dealership na lang kami. Kung may mga makakapag rekomenda din ng reliable dealership that would be great (w/ free bedliner and back up sensor sana hehe).Tatawag daw sila mamayang hapon kung ano gagawin nila to make up for the mess.

**biboy319** · August 19th, 2015 01:42 PM

Originally Posted by mda

Seems to have been an honest mistake, but a very stupid one.

I'm more inclined to believing that too. But yes, very stupid.
They even mispelled my first and last name on the official receipt after several emails of IDs, policies, docs, etc haha :D

**kevinworld** · August 19th, 2015 02:38 PM

naku... Dapat ireklamo sa Nissan head office yan

**StockEngine** · August 19th, 2015 03:52 PM

Originally Posted by kevinworld

naku... Dapat ireklamo sa Nissan head office yan

Nissan hq will probably do a coverup.

Report to social media biggies. Wheninmanila has a huge following.

**poknet** · August 19th, 2015 08:47 PM

change dealer ka na lang. in that way they'd learned their lessons and be more efficient next time.

**ptk675** · August 20th, 2015 01:14 AM

I've been able to spend more time with the truck since I came back.

3 things I really like so far: the ride, the AC, and the seats. all make for a very comfy ride

2 things I don't like so far: the A-pillar is huge and it's in the friggin way! also, it is considerably chunkier than my previous pick-ups (early 90's L200 and late 90's Isuzu TFR) so still needs some getting used to when squeezing through tight spots.

so far so good. 3k mileage since I got it back in April.