I would just like to share my experience with my car, we've gone through a lot these past 4 months.

I got my Mazda 6 from Mazda Quezon Avenue on May 14. The purchase was shall we say... not what I expected. The salesperson was very nice and courteous but lacks knowledge on the Mazda6 that she was selling. The unit is very new so I can forgive her for her shortcomings. The processing of the release was very slow, they cannot meet deadlines that they themselves set. If they say its going to be released at 10am, its going to be released at 6pm, so I spent the whole day waiting.

After the release of the unit, I noticed that there was a very annoying sound coming from the front part of the car when driving below 40km/hr, It sounded like the car was coming apart. Went back and forth from the casa 3 times and they cannot determine it. After 3 weeks, they asked for a meeting to clear things up. The technical people explained to me that the noise was part of the "feature" of the power steering and said that it was natural. I didn't believe them so we drove their testdrive unit and wow, the noise was not present. You really have to convince them that there is something wrong. When I finally got them convinced, they got their instructions from some central Mazda service board and did the adjustments. The noise was gone, but the power steering became pawis steering, it doesn't even return to its original position after making a uturn. How would you feel if you were me at this point. I thought what the heck, I've been to the casa for more than 5 times already, I'll just wait for the 1000km checkup and have them adjust the steering.

On June 11 (almost a month after the release), its time for the 1000km checkup. They did the usual routine plus the adjustment to the steering. The result was ok, but far from perfect, noise still present.

On that same day, 11:30pm, a passenger jeepney was speeding through Aurora Boulevard racing with another PUJ. Upon crossing the intersection of Dona Hemady, he side swiped two cars that were crossing the intersection. The second car that was hit was mine.... Bits and parts of my bumper was found several feet away, it was literally torn into pieces. Again, I was the second car that was hit, first car to get hit was beside me. Imagine the speed of the jeepney. I was really frustrated and anger almost got over me, good thing it did not. We went through the "process" like police report, pictures, etc...

The next day, I'm back to Mazda Quezon Avenue again. They informed me that the repairs will most likely be finished in 3 weeks since collision parts like bumpers comes to the country first before they sell the cars. Hearing that lightened my mood, 3 weeks is bearable. But after three weeks, all they accomplished was the repair estimate, unbelievable. Then they tell me that parts are not available in the country so they have to order it in Japan which will take 1 month to arrive, I am speechless with this one. I try to call them as much as I can to know the status of their repairs. After 7 weeks of "repairs" I called again and they said that parts have arrived, yey! But, there is a but again, the parts aren't complete, other parts has to be ordered in the USA. This means another month. It looks like they have all the time in the world. I don't know where the problem is, the dealer? or Mazda Philippines?

On September 11, exactly 3 months after the accident, my car was released finally!!! Car looks good, they did a good job but not when it comes to timelines. It took them 3 months to repair my bumper, headlights, and hood, simple yet it took that long.

Mazda Quezon Avenue service, to sum it up, 1.) they tell you what you want to hear but lacks action. 2.) timelines are not fulfilled most of the time. 3.) lacks knowledge 4.) slow parts shipment 5.) once you buy the car, they are in charge (very different from when you are still inquiring about their units, they will try to give you whatever you want)

Thank you for reading such a long post, I just wanted to share my story.

Comments and reactions please.