[SIZE=3]It is with GREAT DISAPPOINTMENT AND FRUSTRATION that I start this thread to document my complaint with regards to the unsatisfactory performance of “IZUZU TROPPER”.[/SIZE]
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[SIZE=3]I bought a 2003 model “IZUZU TROOPER” from GENCARS MAKATI and have been CONSISTENTLY FOLLOWING THE REQUIRED SERVICE SCHEDULES by ISUZU. My unit has been religiously maintained with their service center and I have NEVER MISSED A SERVICE SCHEDULE. I would also comment that despite their high cost of having my unit serviced by their service center, I decided to have my unit serviced by them to prevent any major problems which may result to engine malfunction. The cost and price of reliability!!! going home from baguio with your family sleeping and knowing that you will reach home safely!!! price of reliability![/SIZE]
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[SIZE=3]In middle of 2006, a defective part was found to cause a major problem in my unit and this was REPLACED UNDER WARRANTY. This part was identified as “oil-water control valve”. The cost of the defective part was made know to me in the amount of P70,000 and was replaced free of charge after investigation that IT WAS A DEFECTIVE PART COVERED UNDER WARRANTY. However THE AMOUNT OF TIME LOST AND DISCOMFORT CANNOT BE COMPENSATED.[/SIZE]
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[SIZE=3]I had my unit again in their service center for the 80,000 regular maintenance and paid a total of more than P20,000 three weeks ago. [/SIZE]
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[SIZE=3]I am at a loss for words to inform you that after three weeks my unit is AGAIN DEFECTIVE. A tow truck was used to bring the unit back to their service center on a late Saturday night. To make matters worst, IT WAS THE SAME PROBLEM AS IT WAS BACK IN THE MIDDLE OF THE YEAR. The same part is defective. THE MALFUNCTION CAUSED WATER TO CROSS OVER TO THE ENGINE CYLINDER HEAD AND LIKEWISE OIL TO THE RADIATOR. The brand new “oil-water valve” which was REPLACED LAST MIDDLE OF THE YEAR IS DEFECTIVE AGAIN and this caused me IMMEASURABLE DISCOMFORT. [/SIZE]
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[SIZE=3]To make matters worst, I was informed that the repair of my unit will over P150,000. I paid good money for my unit and likewise for the required service from your company. I may have made the mistake of buying the unit. It is ONLY THE HANDS OF THEIR SERVICE TECHNICIANS AND PARTS USED BY THEIR SERVICE CENTER that touched my unit. [/SIZE]
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[SIZE=3]To summarize my complaint, I bought a brand new 2003 Isuzu Trooper. This unit is regularly serviced and maintained by Isuzu dealer, Gencar Motors, and a major part as found to be defective which resulted to damage to the engine and requires repair cost amounting to over P150,000. This is definitely a product that has a major defect. How could a brand new car, serviced by its own service center, have a major damage to the injector twice in over four months? [/SIZE]
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[SIZE=3]the technical report showed that there was a defect in the injector seal that caused the water to cross over to the cylinder head! DAMN![/SIZE]
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[SIZE=3]please email me if experience the same problem and get ISUZU recalled back to factory and off the road. DAMN hindi mura ang P1.7Million!!!!![/SIZE]
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[SIZE=3]mannyphph*yahoo.com[/SIZE]