Hi All, I need your help/advice on what I should do next.

The incident happened last September 22. At the ascending portion of Pinatubo St. heading towards EDSA, an armored truck hit our vehicle's front twice. The driver didn't stop the truck and we needed to chase them along EDSA, going down Boni Ave. When we caught up with them, the driver didn't go down but instead, gave us the number of their fleet supervisor. I warned them that the whole incident was recorded and they should not alter their story on what had happened. The driver was apologetic at that point and told me 'hindi kumagat ang kambyo'.

We were able to talk with their office, and they were cooperative. They acknowledged their mistake, and informed us the requirements needed to process the claim from their insurance (license, or/cr, repair estimates, certificate of no claim from my insurance, ...) - that was September 23. A week after, we completed the documents and sent them all scanned copies through email. They requested for the original documents - and we followed. They told us that they will inform us immediately when the claim is approved. We called a couple of times to check if they already processed the claim - but all they said was that the documents are with their insurance agent.

From here on, I thought they must be delaying the processing of the documents. (I've been in a similar situation a couple of months ago when I hit a smaller car. I was able to process all claims from my insurance company in 3 days - and the car which I hit was repaired ASAP.) I sent them an email requesting that if their insurance company is that slow, then I think they should pay for my vehicle's repairs instead. They did not reply to that email. I sent a couple of follow up emails just to check if they received my request, but still no reply. We tried calling their number, but they would not answer our call.

I'm not sure of what to do next. I told them early on that I have a video of the whole incident, hoping that they cooperate with us to the end. I had the scheduled PMS of our car a few weeks ago, and discovered that the front wheel alignment was affected by the impact of the incident. I didn't include the cost of this repair on the estimate I sent them a few weeks ago.