VW Santana

**chronicle** · July 16th, 2019 09:46 AM

Originally Posted by Kristoffbervg

I did purchased the Santana GTS 12 days ago.

Apparently the agent did not tell me that the last stock was in Cebu so they had to ship it and be delivered to my house after 6 days.

On the date of Delivery, the agent told me that he had to bring back the car to the deler because of a program error.

Later day the manager called and told me the agent had an accident which lead to this situation.

Huge scratches on the bumper.

That same day, the operations manager told me they would like to meet up with me. They apologized, and I told them Id come up with a decision after a day or two.

I told them I would like a refund. They offered me the Sanatana Sedan, which I declined. I was thinking Lavida. Since they dont have any stocks on hand of the GTS.

But after a day I was told that they can only give me 40k discount. So Im gonna have to pay 90k more.

So I called them again. To give. E the discount for the GTS and I would just accept the damaged unit. Provided that it is restored in factory state. Plus they would give me a 20k discount. Because of the hassle and the fact that I wont be recieving a brand new unit.

Another day has passed. They offered me the discount, I accepted. And promised to lend me a car yesterday since I was complaining. Of the delay.

They did not deliver the car as they promised and i have no idea when my car is coming.

If you were in my shoes. And after reading your coments What would you do?

Haayyyyy

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Just walk away.
Kung ganyan kadaming hassle, it means the car is not destined for you. Let them deal with the headache of selling a damaged car.

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**moneyp** · July 16th, 2019 12:07 PM

can you get your money back pa?

what a nightmare. tsk tsk tsk.

**sparc179** · July 16th, 2019 01:10 PM

Sorry for the bad experience you're having with VW-PH.

If that were me, I'd have demanded a total refund. Imagine the other possible headaches you will face when you need to have the car repaired under warranty when needed?

The kind of service they're showing is already an indication of their lack of sincerity and professionalism.

Time to walk away, sir.