Toyota PH recalls Innova, Fortuner and Hilux for faulty spiral cable

**Retz** · April 9th, 2014 08:25 PM

Toyota Motor Philippines has announced a "special service campaign"--or product recall--to fix a faulty spiral cable in Innova, Fortuner and Hilux units sold locally from November 2004 to June 2010.

According to the advisory: "Due to the shape and location of the spiral cable retainers, this may cause some connectivity loss related to the airbag system. In such case, the driver-side airbag may not deploy in the event of a crash. There are, however, no incidents reported related to this condition."

Toyota dealers will thus replace the spiral cable assembly free of charge. TMP will notify all owners of the affected units to remind them to set an appointment with their respective dealerships.

"In line with Toyota's firm commitment on product safety and quality, Toyota Motor Philippines issues a special service campaign on the affected models," said TMP first vice president for corporate affairs Atty. Rommel Gutierrez. "We value our customers' safety. Thus, our company has decided to hold this campaign to ease their concerns regarding this issue."

If you are the owner of an affected unit, you may contact the Toyota Customer Assistance Center at +632 819-2912, or visit your Toyota dealership.

Source: Toyota PH recalls Innova, Fortuner and Hilux for faulty spiral cable | TopGear.com.ph

Toyota PH recalls Innova, Fortuner and Hilux for faulty spiral cable | TopGear.com.ph

**rangeles** · April 9th, 2014 09:29 PM

Thanks sir Retz! My unit is eligible. Actually, it already failed based from check engine diagnosis. Di ko pa lang mapaayos kasi wala pang budget...then this news came. So glad TMP acknowledged this issue. Will be calling my dealer for an appointment. Thanks again.

Sent from my Samsung Galaxy S4 using Tapatalk 4

**Retz** · April 9th, 2014 09:37 PM

^

No worries sir. I'm also glad that TMP acknowledge it and better late than never.

**number001** · April 10th, 2014 12:32 PM

Special Service Campaign

Official release from Toyota Ph website.

**number001** · June 13th, 2014 11:07 PM

Called up the Casa. They say will only replace it only if one has a letter from TMPI stating eligibility for this recall.

Huh? It clearly states in the link above that Innova, Fortuner, Hilux from Nov 2004 to June 2010 are affected.

Also you can tell if your vehicle has this problem. Provided it did not deploy as a result of a collision, the airbag lamp indicator would be blinking.

**number001** · June 28th, 2014 10:42 PM

I emailed TMPI (customerassistance*toyota.com.ph ) last 6/20 regarding recall verification with supplied VIN of my Fort and after 8 days still NO response.

**zoomzoom** · June 28th, 2014 11:05 PM

Originally Posted by number001

I emailed TMPI (customerassistance*toyota.com.ph ) last 6/20 regarding recall verification with supplied VIN of my Fort and after 8 days still NO response.

Ano yan? Pampapogi lang sa diyaryo, TV, atbp? Sus naman TMPI, dapat umaksyon kayo agad. Delikado sa mga owners ang problemang yan of non-deploying airbags.

**number001** · July 24th, 2014 05:34 PM

Originally Posted by zoomzoom

Ano yan? Pampapogi lang sa diyaryo, TV, atbp? Sus naman TMPI, dapat umaksyon kayo agad. Delikado sa mga owners ang problemang yan of non-deploying airbags.

Fast forward today. Anyway, Toyota did contact me (but after two weeks) and scheduled the replacement at the dealer.

For those units involved in the recall, my advice is to call their hotline # at their website for faster response.

**cast_no_shadow** · March 9th, 2015 09:53 AM

UP!

Ilan na nakapag pa replace ng spiral cable?

Pinaandar ko innova yesterday, naka ilaw yung airbag indicator. ayaw mawala.

related kaya sa spiral cable?