MY HORROR STORY WITH Toyota Motor Philippines

**dr. d** · July 12th, 2017 09:50 AM

so what's happened to these casa personnel, i wonder?

**_Qwerty_** · July 12th, 2017 10:12 AM

problema kasi sa kanila yung susi iniiwan lang sa sasakyan pag for repair.. dapat yan mag strict sila na naka deposit parati ang susi sa custodian nila..

**dct** · July 12th, 2017 10:23 AM

Originally Posted by _Qwerty_

problema kasi sa kanila yung susi iniiwan lang sa sasakyan pag for repair.. dapat yan mag strict sila na naka deposit parati ang susi sa custodian nila..

I don't think walang alam ang higher ups sa kalokohan ng mga yan. Atleast for service managers

Sent from my HM 1S using Tapatalk

**Wh1stl3r** · July 12th, 2017 10:24 AM

Unfortunately these things happen when you leave your car at the stealership. Best to watch the work being done and then take it home come closing time if you can. If it will take more than a day, just take the car back the next day. Problem is when the job that has to be done won't allow the car to be taken home for the day. These guys will have a field day, specially if the unit is new.

**jut703** · July 12th, 2017 10:30 AM

Originally Posted by Wh1stl3r

Unfortunately these things happen when you leave your car at the stealership. Best to watch the work being done and then take it home come closing time if you can. If it will take more than a day, just take the car back the next day. Problem is when the job that has to be done won't allow the car to be taken home for the day. These guys will have a field day, specially if the unit is new.

Left my car for bumper repainting before in Toyota BGC. No issues whatsoever when I got it back.

The internet loves to hate on dealerships, but I've seen firsthand local talyers that screw up your car as well and don't even know what they're doing.

Sent from my SM-N9208 using Tapatalk

**Wh1stl3r** · July 12th, 2017 10:40 AM

Originally Posted by jut703

Left my car for bumper repainting before in Toyota BGC. No issues whatsoever when I got it back.

The internet loves to hate on dealerships, but I've seen firsthand local talyers that screw up your car as well and don't even know what they're doing.

Sent from my SM-N9208 using Tapatalk

It's happened to us before jut. Just recently (this year) I took our GS to a Hyundai dealership to have the EGR valve replaced. Left it overnight. When I got it back, it was spewing bluish white smoke during cold starts. Turned out to be leaking injectors. Am 100% sure that wasn't there before. Casa switched my injectors with some much older ones.

In the past I was also offered by a Nissan mechanic in a dealership to switch my broken a/c compressor with one from a unit having PMS done. I politely said no and never came back.

People in these dealerships are all prone to temptation just like we are. It is just up to management to find a way to prevent these things from happening.

**jut703** · July 12th, 2017 11:07 AM

Originally Posted by Wh1stl3r

It's happened to us before jut. Just recently (this year) I took our GS to a Hyundai dealership to have the EGR valve replaced. Left it overnight. When I got it back, it was spewing bluish white smoke during cold starts. Turned out to be leaking injectors. Am 100% sure that wasn't there before. Casa switched my injectors with some much older ones.

In the past I was also offered by a Nissan mechanic in a dealership to switch my broken a/c compressor with one from a unit having PMS done. I politely said no and never came back.

People in these dealerships are all prone to temptation just like we are. It is just up to management to find a way to prevent these things from happening.

No doubt bro the anecdotal stories are true. I was just saying thay even sidestreet shops are just as notorious.

Of course, dealerships have a greater responsibility to uphold higher standards of service because they're the official representatives of the car brands and they also charge higher, so I understand where the vitriol is coming from.

Sent from my SM-N9208 using Tapatalk

**arvs18** · July 12th, 2017 11:18 AM

Depende parin talaga sa dealership yan.

May mga dealership na matino naman. While meron talagang may red flag.

Siguro may mga dealership din na mas strict sa pag hihire ng mga employees. And mas strict din pag nakaka-gawa ng kalokohan. Like higher salary deduction or mas grabe penalties sa mga maling gagawin ng employees.

While may ibang dealership din na napa-gaan mag penalize, or hindi talaga pinapansin kalokohan ng nasa baba.

If ganyan man, mas maganda nang iwasan nalang yung specific dealership na yan.

Kasi nakuhaan na ng actual footage yung kalokohan, hindi malabong yung sasakyan nya lang yung ginanyan. And possible din na matagal na nilang ginagawa yan.

And tama naman sinabi ni Sir Jut na kahit saan, outside casa man or sa ibang repair shops. Kung may saltik talaga yung utak yung mga mag hahandle ng unit mo, talagang malalaspag yan. Malas malas lang talaga pag nataon na napunta ka sa mga katulad nilang mga tao.

Pero hindi din naman masama na ireport yung mga ganitong cases. Para warning na din sa ibang owners.
Mas mabuti nang umiwas kesa sa isugal mo sasakyan mo, kahit na sa iba is parang isolated case lang.

Syempre pag nag decline yung count ng nagpapa-service sa kanila, maalarm na din sila na may mali nga. Habang stable kasi yung count, wala naman sila paki-alam

Business is business, it's all about the money. Hehe

**Altuy** · July 12th, 2017 11:26 AM

I'm not sure about Toyota Fairview being Toyota Motor Philippines (TMP)...

As far as I know, only Toyota Makati and Toyota Bicutan are TMP-owned dealerships/franchises. Can anyone confirm?

**Wh1stl3r** · July 12th, 2017 12:23 PM

Originally Posted by jut703

No doubt bro the anecdotal stories are true. I was just saying thay even sidestreet shops are just as notorious.

Of course, dealerships have a greater responsibility to uphold higher standards of service because they're the official representatives of the car brands and they also charge higher, so I understand where the vitriol is coming from.

Sent from my SM-N9208 using Tapatalk

My bad bro, misread that bit. Seems my morning coffee isn't strong today.

The good thing with dealerships is IF you can prove something went wrong, may habol ka. Because they have a reputation to protect and the money for that purpose. Smaller reputable shops can and will probably correct the problem as well, but it might not be to your satisfaction.

To deter what happened in the past I use a cheap engraving pen to personalize our parts. I use this on our oil, fuel filters and big ticket items like compressor, alternator, fuel pump, PS pump, etc. Still not sure if I can do this on the injectors though.

Was able to talk to a few senior mechanics at a dealership a long time ago. They were complaining of how they got old already but their wages haven't really gone up much in their decades of service. Between how much they charge for service and how little gets to the staff, I understand their predicament. Doesn't make switching parts right, but I can understand why some of them feel they need to do it.