Hats-off to DFA Authentication Division

[Altis6453]

It's like this:

Me and my boss were under pressure to have documents "legalized" with the Italian Embassy. So, I set the appointment and got all docs notarized and certified with the RTC-OCC. Once we got to the embassy in Makati, we were belatedly advised that we needed to have the certification of the RTC-OCC "authenticated" with the DFA. This was at around 11:55 am.

So, we hurry to the DFA in Roxas Blvd only to find out that the Authentication Division only processes documents between 8am -12 pm and that the docs would be released only after 4 working days. Bummer. I stuck around the cafeteria hoping to talk to someone for help. Luckily, while I was at the cafeteria, I noticed this girl in a white shirt with an ID bearing the words "Authentication Division". I strike up a conversation and ask for her help since the documents I had needed to be sent abroad ASAP.

She accompanies me to the AD's office and speaks to the supervisor. Ýun na!
She gives me a form, asks me to pay the fees to the cashier and takes the docs (4 in total) for processing. While waiting, there was another woman who asked if her Marriage Cert. could be authenticated. The Supervisor asked why she went to the DFA so late in the day and the woman replied that she commuted all the way from Bataan and that she needed her Marriage Cert so she can live with her Pinoy husband in Qatar. Naligaw-ligaw daw kasi kaya pa na-late.

What do you know, she processed the Marriage Cert authentication as well without asking for anything. We got our documents the same day (take note, this was after 5pm).

There are still some dedicated public servants afterall. Cheers to the employees of the DFA, esp. the Authentication Division for being professional, and moreover, compassionate to the people they serve.

[Horsepower]

Yeah, I've experienced this a lot of times too, not only in DFA but in several Govt agencies as well.

Hat's off to those people. Iba talaga ang nagagawa ng matino at maayos na pakiusap. :-)