ITIL - Information Technology Infrastructure Library

[wakin]

Is this being practiced here in the Phils.?
Naghahanap po ako ng training para dito. Kaso wala ako makita so sa Singapore pa ako napadpad. Medyo mahal around S$10,000 ang cost pero pag PR ka half lang.

[nicolodeon]

Yep, existing na sa 'Pinas yan. DLSU is one of the best examples for ITIL. Ang IRRI din sa Laguna, ITIL na.

Sa training, mayron din - Sans Institute. Try mo ang http://www.itpros.ph/ for more info.

[wakin]

Yep, existing na sa 'Pinas yan. DLSU is one of the best examples for ITIL. Ang IRRI din sa Laguna, ITIL na.

Sa training, mayron din - Sans Institute. Try mo ang http://www.itpros.ph/ for more info.

wala po akong makitang anything na tungkol sa ITIL on Sans and itpros

[nicolodeon]

hmm...odd. they should have that on one of their boards. anyway, try these (you might get some info or leads):

http://www.trainingworks.com.ph/seminar.php?id=130
http://www.eccinternational.com/admi...up%20flyer.pdf

[wakin]

thanks sa info. meron sa ecc international.
anyone who is in this line of work? maganda ba ang opportunities sa ganitong work?

[mazdamazda]

our servicedesk people are trained in ITIL... problem is we don't know what it does...

[cardo]

Its an industry best practice for service management. madami syang processes. right now we only use a portion of it such as SD, incident management, problem management, change management ... eventually we'd like to have the whole process(of course tailored to how we do business). IMDB and CMDB would be such a great thing to have.

We got our training from HP. Instructor was from NZ but based in Canada. he had this accent hehehe it lasted for 5 days with certification exam on the last day(Thank god for cheatmates! haha!). You get a special pin if you pass hehe. Its abit confusing esp if your company was used to an existing process. You tend to interchange it. but point here is, itil offers the best practice, companies can use this as a template for its business.

something about ITIL and the various processes within. these processes are connected and cycle thru over and over...



Mazda, service desk usually naglog ng problems... so it's like a point where problems/items are entered into a DB... so in a sense SD(service desk) is a part of incident management. Then problems are analyzed/clasified and passed as input to PM, CM etc. basta! dun yun hehe. thats what I get for cheating on exams haha. there are 3 levels of certification Foundation, practitioner and managers cert.

[greenlight]

There are some companies which offer ITIL trainings. Pero seasonal ito. I know before that HP offers ITIL training before. Please check their website.
FYI, hindi Pink Elephant ang ITIL ng HP.

[the_wildthing]

Yet another way to make money, like CMM or ISO...

[mazdamazda]

cardo... thanks for the explanation.

it seems our "Service Desk" program which handles issue & change management is ITIL compliant.