Smart Communications Retention Program Sucks

**1D4LV** · May 6th, 2013 10:52 AM

My wife and I have been a subscriber for more than 10 years and my contract is up for its 5th renewal on June. Since nagluluko na itong Xperia ko, I went to their office in SM Southmall yesterday to inquire if I can hasten or accelerate my retention a month earlier.

The customer service staff that I've talked to told me that they are only giving out two units for their customer retention program, which is an IP4, which needs me to upgrade to their next plan (I am currently on plan 800, and i need daw to upgrade to plan 1200), and a ZTE phone which I have not heard of. Since getting the ZTE phone is out of the question for I do not want to use such unit for the next two years, i asked further questions on the IP4 unit. Again, the customer services staff told me that aside from the fact that I need to upgrade to their new plan, the contract if i get an IP4 is for 30 months.

Logically speaking, getting an IP4 which is getting quite older may not be feasible if I am to extend the contract. Cost of an IP4 is around 11k if I buy it outside. Pagtapos ng 30 months, wala ng value yung unit.

I would just like to ask kung naka encounter na kayo ng ganito. Ang iniisip ko kasi baka iba iba ang retention program sa outlets. If this is the same, then Smart will lose a long-time customer. I do not have the habit of purchasing phones in the middle of the contract. Ang ginagamit ko lang is yung unit na provided for by the plan.

BTW, my other unit is a Globe, which I use for official and business related communications. Ayoko din kasing gumamit ng one unit for personal purposes tapos ang company ang nagbabayad.

**1D4LV** · May 6th, 2013 10:52 AM

mistyped the title. Should be Smart Communications Retention Program Sucks.... Hindi ko na mabago.
sorry.

**CVT** · May 6th, 2013 11:05 AM

Originally Posted by 1D4LV

mistyped the title. Should be Smart Communications Retention Program Sucks.... Hindi ko na mabago.
sorry.

Bro.,- ganyan nga ang Smart, based on our experiences with them (wife and myself), We are currently tied to their Plan800 until July next year. We availed of their free phone- Galaxy Y, one and a half years ago,- and they're offering to give us their IP4 (advertised up to IP5) if we pre-terminate and pay them the pre-termination fee of P7800.... Hay naku, ang bagal naman ng internet......- lipat na lang ng provider....

Iyon lang I will need to change my long-held number.... About the same as yours... 10 years+.... (However,- Globe sucks too....

)

19.0K:higop:

**beni23** · May 6th, 2013 12:16 PM

Wala namang matino na telecom dito saten.

**Syuryuken** · May 6th, 2013 01:00 PM

Buti pang globe every year pinapalitan yung unit

**stickers** · May 6th, 2013 01:12 PM

mas maganda yata handsets and plans ng Globe.. pag-aralan mo na lang din.

**shadow** · May 6th, 2013 01:23 PM

different experience naman for us.. Smart has always been generous to us when it comes to handsets...gave us 4S and 5 last year....no cash out..

yun 4S open line pa nga...

supposedly iphone4 lang but naubusan sila ng stocks so 4s na lang binigay.

**Boy Bastos** · May 6th, 2013 01:33 PM

Originally Posted by 1D4LV

My wife and I have been a subscriber for more than 10 years and my contract is up for its 5th renewal on June. Since nagluluko na itong Xperia ko, I went to their office in SM Southmall yesterday to inquire if I can hasten or accelerate my retention a month earlier.

The customer service staff that I've talked to told me that they are only giving out two units for their customer retention program, which is an IP4, which needs me to upgrade to their next plan (I am currently on plan 800, and i need daw to upgrade to plan 1200), and a ZTE phone which I have not heard of. Since getting the ZTE phone is out of the question for I do not want to use such unit for the next two years, i asked further questions on the IP4 unit. Again, the customer services staff told me that aside from the fact that I need to upgrade to their new plan, the contract if i get an IP4 is for 30 months.

Logically speaking, getting an IP4 which is getting quite older may not be feasible if I am to extend the contract. Cost of an IP4 is around 11k if I buy it outside. Pagtapos ng 30 months, wala ng value yung unit.

I would just like to ask kung naka encounter na kayo ng ganito. Ang iniisip ko kasi baka iba iba ang retention program sa outlets. If this is the same, then Smart will lose a long-time customer. I do not have the habit of purchasing phones in the middle of the contract. Ang ginagamit ko lang is yung unit na provided for by the plan.

BTW, my other unit is a Globe, which I use for official and business related communications. Ayoko din kasing gumamit ng one unit for personal purposes tapos ang company ang nagbabayad.

Ganun talaga. 800 lang kasi binabayad mo. Try mo kunin yung 5K+ per month na plan. Iba ang service nila sa mga "high paying customers" compare sa mga budget conscious subscribers.

If you pay peanuts you'll get monkeys. Yan ang patakaran ng telcos. :D

**1D4LV** · May 6th, 2013 01:34 PM

Originally Posted by stickers

mas maganda yata handsets and plans ng Globe.. pag-aralan mo na lang din.

yes, i am thinking of switching to globe.
i just don't like the way they treat their customers for 10 years.....

**1D4LV** · May 6th, 2013 01:36 PM

Originally Posted by Boy Bastos

Ganun talaga. 800 lang kasi binabayad mo. Try mo kunin yung 5K+ per month na plan. Iba ang service nila sa mga "high paying customers" compare sa mga budget conscious subscribers.

If you pay peanuts you'll get monkeys. Yan ang patakaran ng telcos. :D

actually, I am not paying 800... i usually pay around 1.2 - 1.5k/month dahil excess sa plan.