Bad experience with Citimotors Makati

[teacherj]

Just ranting out! Apologies for a long story..

I decided to get a Monterosport from Citimotors Makati since this branch offered fleet discount to our company.

Last Monday, Mar 11, I went their office & gave them more than half a million pesos as full payment for 1 unit Monterosport Glx At. My company already provided them PO since February. The SA & I agreed to deliver the unit on Friday, Mar15, between 3-4pm. This to give them time to prepare the unit & install the usual freebies. That means, 1 week that I will have no car, as I sold my old one on that day as well.

Thursday PM, I got a call from my SA saying that my unit is already prepared but can not be released due to pending 10% retention balance from previous units (around25+) that they can not get from my company. I think this retention is for the LTO or/cr processing/ registration.

I told my SA to work it out internally with their company, since I am not involved in the negotiation & being fully paid, is expecting delivery as committed.

Friday morning got a call from the SA saying their management wants to settle first the 10% retention of the previous delivered units before they will release my unit. We had a series of discussions where I am telling her that I am still expecting delivery before 5pm, I can not understand why I am being held 'hostage' to our company's problems.

5pm came & still no delivery, I decided to email our purchasing to cancel the PO and told my SA to return the full payment to me on Monday, Mar 18.

I was very frustrated & pissed off as I missed a lot due to the non-delivery:
1. My friend missed his flight to Davao on that day as I promised him to drive to the airport wih my new car.
2. My daughter missed attending her classmate's birthday as I can not fetch her after the party.
3. I missed the opportunity to surprise my wife on that night by bringing home a new car.
4. My daughter almost came in late this morning at her PE finals in UP. Imagine waiting for a cab at 430am to bring us from Las Pinas to Diliman.
5. I had to beg off playing golf with my friends this afternoon.

Citimotors Makati really made my worst week-end so far...

I am greatly disappointed by how unprofessional this certain Cherry Tapallas is. Monday morning, I came and waited for someone to see my car and get a quotation for the parts that were damaged caused by a motorbike hitting my car behind. When she inspected my car, she didn't seem to be bothered by the poor lighting and I trusted that she would be able to see all the damages -- she mentioned the bumper needed to be replaced and a paint job for the scratch on the trunk, but failed to notice that there was a small dent on the trunk, which I was able to see the next day when I re-inspected my car for damages. She then went ahead and sent the quotation to the other party (person who hit my car) without cc'ing me despite my request to include me in all her emails to them as I want to be in the loop and know everything that is happening. She promised to send the quotation within the day without even asking where to send it -- I had to ask her how will she know where to send the quotation. While I was at the Insurance Department, I spoke to a lady named Sasha about acquiring a Certificate of No Claim. She said she will have it ready in two days, contrary to what this Cherry Tapallas told me that it was not possible to get the said certificate as I only have Compulsory Third-Party Liability. While in Sasha' office, I sent her an email to make sure she has my email address. I called her direct line multiple times after waiting all afternoon, and when I was able to finally speak to her past the office hours, she said she was going to send the quotation before leaving the office. Again, I waited and there was no email. So I called again the next day, multiple times, was put on hold for a long time, and finally was able to get a hold of Cherry. I told her about the small dent that I discovered, and she said she will resend a revised quotation to me and to the other party. Hours later and I have not received any email.I called AGAIN and she said she was currently sending the email. Obviously, I still haven't received any email containing the quotation I have requested on Monday. I don't understand how sending an email could take so much time. It is just so frustrating when you wait for something because you were told that it would come at a certain time but it doesn't. I even explained my situation as to why I was hoping to get the quotation right away. So upsetting!!!!

[ConcernCarOwner]

I am greatly disappointed by how unprofessional this certain Cherry Tapallas is. Monday morning, I came and waited for someone to see my car and get a quotation for the parts that were damaged caused by a motorbike hitting my car behind. When she inspected my car, she didn't seem to be bothered by the poor lighting and I trusted that she would be able to see all the damages -- she mentioned the bumper needed to be replaced and a paint job for the scratch on the trunk, but failed to notice that there was a small dent on the trunk, which I was able to see the next day when I re-inspected my car for damages. She then went ahead and sent the quotation to the other party (person who hit my car) without cc'ing me despite my request to include me in all her emails to them as I want to be in the loop and know everything that is happening. She promised to send the quotation within the day without even asking where to send it -- I had to ask her how will she know where to send the quotation. While I was at the Insurance Department, I spoke to a lady named Sasha about acquiring a Certificate of No Claim. She said she will have it ready in two days, contrary to what this Cherry Tapallas told me that it was not possible to get the said certificate as I only have Compulsory Third-Party Liability. While in Sasha' office, I sent her an email to make sure she has my email address. I called her direct line multiple times after waiting all afternoon, and when I was able to finally speak to her past the office hours, she said she was going to send the quotation before leaving the office. Again, I waited and there was no email. So I called again the next day, multiple times, was put on hold for a long time, and finally was able to get a hold of Cherry. I told her about the small dent that I discovered, and she said she will resend a revised quotation to me and to the other party. Hours later and I have not received any email.I called AGAIN and she said she was currently sending the email. Obviously, I still haven't received any email containing the quotation I have requested on Monday. I don't understand how sending an email could take so much time. It is just so frustrating when you wait for something because you were told that it would come at a certain time but it doesn't. I even explained my situation as to why I was hoping to get the quotation right away. So upsetting!!!!

Same here, had a bad experience with this Cherry Ann Tapallas. September 29 of last year, my Mitsubishi Lancer got involved in a traffic accident . The insurance claim with Mapfre was filed on November 15 and this was coursed through Cherry, who was one of the Service Advisors. She told me that she will facilitate the said claim and eventually the repair of the unit. On December 16, Mapfre released the LOA (Letter of Authorization) and have forwarded the same to Cherry. Since it was already nearing the Christmas break, I am no longer expecting for my unit to be repaired during that period. Maybe it will be scheduled for this year, 2017.

January 14, 2017, I texted Cherry to inquire on when can I bring the unit to CitiMotors Makati for repair and she told me that the parts to be replaced are not yet available. This was fine. I made my followup again on February 23, 2017 and Cherry told me that the parts would arrived that night so I was expecting that any moment my unit will now be brought for service. But days and weeks have passed and no call , nor text was received from Cherry Ann Tapallas. Last month, I called Cherry Ann in her office phone number to personally ask the status of this repair and I was surprised (and only to find out) that the LH RR DOOR PANEL that was delivered has dent on it and needs to do a "back order". I asked for the timeline and Cherry told me that she will make a followup with the plant. Days, weeks and months have passed and until now, no update was received from her.

I checked the provisions of the LOA issued by Mapfre and it was no longer valid as it was only good for 30 days from the date of issuance. So, having said that, the LOA "expired" without having my vehicle got repaired. Sorry for the long rant but it was just so upsetting!