I was happy with LAZADA until... this nightmare experience.

[confused shoes]

Tax free ba lazada? Kasi angmamahal items nila taz 1 week replacement lang, lugi

May commission ang Lazada sa mga sellers nila plus shipping charge which is included na doon sa advertised price. Kung i-compare sa iba, parang mas mahal.

Yung 1-week replacement, offered by seller ng item yun hindi ang Lazada. Kaya kung mapapansin, magkakaiba ang warranty offer ng mga items depende sa seller.

[confused shoes]

i agree.
i would have returned the entire, complete package.

Kung yung item is 4 units in a pack/package set, kahit tig-isa sila ng box siguro nga kelangan ibalik lahat kasi parang isang item lang yan. Pero kung 1 per pack tapos 4 items ang binili, dapat pwedeng isa lang ang ibalik.

Pero dapat nilinaw muna ng agent bago pinabalik yung defective. Malalaman naman nila yun based sa invoice. Parang out of the issue ang mga agents, parang call center lang.

[minicarph]

mas mahal na sa Lazada ngaun, di tulad ng dati nakakuha ako ng mag 50" and 40" tv's at less than 20k and 10k respectively given the voucher codes and credit cards

typical website, bag dami na subscribers bigla nagmamahal. sa Lazada Chromecast 2nd Generation 2.8k. sa greenhills 2.1k lang lol. sa compact pressure washer sa Lazada full price, sa ace handyman, half the price.

pero monitor ko pa din Lazada, dami pa din naloloko sa pricing eh hehe. usually, siguro after a year balik shopping na tao sa malls. so sa instagram naman ako mamimili.

ganun talaga buhay arbitrage. if di ka marunong neto, di ka mag-surive sa internet ecommerce generation. find the bubble get out, then find the underdog if you know where to look


computer ko naka-set sa laat eBay.ph, olx, lazada, instagram accounts, even craigslist. find the price na may discrepancy at big discount, order kagad. tacos resell sa kabilang website. the profit is the arbitrage. woohoo! no need for office and employees, just sniff the right market for the right season

last year, nakakita ako ng 32" led tv na worth 9k, then may citibank promo na 1k off for every 5k. i ordered 10 32" led's and sold each at 9k, sa client ko, which was informed that corking sells 32" at 10k each. so tuwa client ko, myview binigay ko sa kaniya eh, sa cdrking cdrking brand lang. so tubo ako 10K. dineliver ng Lazada after 5 days, pick-up client ko kagad. I earned credit card points for the 90k transaction. which I used the points to deduct my credit card bill.

so compute ko 12K, mark-up. ilang pindot lang sa computer. take advantage nyo kasi lahat ng notifications nyo. meron ako racket sa foodpanda. i got so many discounts or voucher from our company volume lunch orders. so yun nakakain kami ni misis ng libre, pang labas ko every sunday or friday.

what i did was to study all the websites, trends n deals, metro deal, lazada, etc. so much to learn and to earn.

[Walter]

Lazada promos are not as good as before. 10%-15% discounts are now limited to 200-300 pesos max discount. Also the Mastercard 10% discount promo is now limited to selected items.

[dct]

Lazada promos are not as good as before. 10%-15% discounts are now limited to 200-300 pesos max discount. Also the Mastercard 10% discount promo is now limited to selected items.

Yep. 200 max na nga lang e. Wala na ko naaabutan na 300. Frequent buyer ako dati nung ang laki ng vouchers. 500-1,000 discount for just a minimum purchase of 2.5k and 5k

[oj88]

Yep. 200 max na nga lang e. Wala na ko naaabutan na 300. Frequent buyer ako dati nung ang laki ng vouchers. 500-1,000 discount for just a minimum purchase of 2.5k and 5k

What do you expect? They're still in a business to earn a living. Many businesses starts off with extreme discounts and promos to become known. It's a form of investment. Benta muna ng palugi as a sort of marketing. Once kilala na, they gradually shift to a more profitable model. The gradual part here is that, they still give out small discounts or promos every now and then, but they reserve the big ones for special occasions or seasons.

You probably can't expect them to compete with OLXers or the like for pricing as they're still a company with staff and overhead to pay off. But the value is that, they're like a mini-Amazon and is a reasonably reputable establishment to carry out online transactions with.

The key here is to know the street value of the item you want and decide whether it's still worth getting it from Lazada. I prefer online shopping for the door-to-door delivery. I wouldn't have to drive to meetups and endure the kind of traffic that we have.

[dishcom]

Never pa akong bumili sa online ng big item or big amount.. mas ok sa akin yung na test ko muna bago ko nilabas ng store. Almost natatapatan naman nila price sa online..

[ozcity]

customer service in ph doesnt exist

[JJB]

I was happy with LAZADA for quite some time. I ordered and received several items already. Some stuff are good, some not so good, but the delivery services were commendable. I got timely feedback about status of my order and delivery, payment was flexible (card or cash on delivery), and I got the ordered products without any problem.

Until I had to return one item because it was defective.

Here's the thing.

I ordered a 4-set Solar Powered outdoor LED light. Asked my technician to test them - 3 were working properly, and 1 was definitely defective on arrival. So no problem, I asked my technician to climb my tall roof and install the three working units. By the way, each unit has it's own box.

And then I returned the defective one after a couple of days, definitely within the return period. Endorsed it through DHL which is LAZADA's designated courier for returns. Paperworks are OK, and DHL staff were courteous. So no problem, sealed, signed and endorsed to DHL.

Days passed, and I received no feedback from Lazada.

After I week, I called LAZADA, explained the situation, gave the details. The helpdesk agent confirmed that LAZADA already received the defective item, and will take another 3 business days for them to assess the returned item. To check if it's really defective. Agent was surprised that I did not receive any email or sms confirming that they received the returned unit.

Passed another week, and no feedback. So I called them again. The helpdesk agent said it is CONFIRMED DEFECTIVE. Again, this different agent was surprised that I did not get any email or sms notification. Agent said it will take a few more days to process the replacement (I chose direct replacement instead of reimbursement). After the discussion, they sent an email with ticket number.

After another week and no feedback, I called again. Same story, gave out all the details, and the agent in the end said, YES IT'S CONFIRMED DEFECTIVE, but you need to send back all 4 items!!!

Wth, I explained to the agent that all 3 are in good condition and ALREADY INSTALLED. The agent insists that everything has to be returned, even if just 1 out of 4 is defective. The agent promised to escalate this to his superior for consideration. I requested to talk directly to his superior. The agent asked me to wait... so I waited... and waited... and waited... and after 15minutes and no one is picking up the phone, I had to turn off my phone. It is quite a big hassle for me to deinstall the 3 perfectly working units, and return them to LAZADA, so that they will return 4 good units. That's a big waste of time, energy, and packing materials which is really not necessary.

I think there's something terribly wrong with the way LAZADA handled this particular Return case. And what's more, even up to now, when I check my account, the return is still not registered. All this, after I have called them several times, and emailed them several times.

I was happy with LAZADA until this nightmare of having to return a defective item. I wonder if management is even aware of this issue, it could be unique and one-off case, or WORSE, it could be HAPPENING TO MANY GENUINE CUSTOMERS of LAZADA.

To LAZADA management, if in case you come across this, I know you value customer satisfaction, and I would really appreciate fast and proper resolution of this issue. I expect no less.

I hope all LAZADA users here do not experience a similar issue. But better be careful than sorry.

Again, I was happy with LAZADA until I had to return a faulty item.

Sorry, my first time to rant here in Tsikot.

If you really want to escalate your complaint to management , I suggest you contact Pierre Poignant, the COO of lozada for the Asia pacific region. Found him thru LinkedIn. He is open to feedback whether good or bad. Good luck and hope you can make customer service in the Philippines first world [emoji2]

[unmarked]

Basta the next time you deal with them on the phone try your best na wag mag init ang ulo mo. It is very hard given your situation. But agents are inclined to give you the absolute bare minimum pag naibuhos mo ang galit sa kanila. Its unfair, but thats just how it is.