Hyundai North Edsa & HARI manloloko

[kortopi]

opo nga sir mas maganda kung naisulat po and laht nang sinabi nila na pinag agreehan ng both parties.
tapos nagpirnahan ang official representative ng both parties.

[sirmykel]

sa mediation sir sa DTI lahat po iyan sinusulat tapos pinipirmahan ng both parties witnessed by the DTI mediator, then meron copies lahat. yung sa road test at evaluation sir ng elantra sana lumabas lahat ng nakatagong problema mas maigi naka sakay din kayo para agree sa lahat ng makikitang problema.

[kyleryner]

well looks like the mediation went off fairly well... congrats maimaicomp! Pero fingers crossed pa rin and real congratulations will come pag nakabit na talaga and wala ng ibang issues ang Elamtra mo.

Its just sad that vehicle owners have to resort to these measures to get results.

thanks nga pala for replying to all my queries on the previous page. Gave us a better understanding of what went down.

btw, did HARI have a rep that attended the meeting? You metioned Rudy and HNE warranty head lang. Makes me wonder why they (warranty head) are still resisting at this point.. and makes me surprise that HARI just doesnt step in and say "Hey, this is giving us bad press, here's the part, just install it and get it over with"

From my understanding, all warrantabe part replacements are paid for by HARI right? No cost for the casa? Labor lang provide nila? So all they need is HARI's go-signal... am i correct?

[kyleryner]

Update: Sept. 4, 2013

Mediation started at 2:00pm and ended at 5:30pm. Sobrang pigil na pigil kame ni misis kanina dahil very soft-spoken ang mediator na naghandle sa amin, nakakahawa ang pagiging mahinahon nya, at isa pa nakiusap sha sa amin na no violence, no shouting, no foul languages, just pure resolution of the problems, plus "no more talking about the past that cannot be reverted." I have no chances para tanungin at sitahin pa sila kung bakit hindi sila tumupad sa unang napag-usapan to replace all broken parts including the rack and pinion,

sa mediation sir sa DTI lahat po iyan sinusulat tapos pinipirmahan ng both parties witnessed by the DTI mediator, then meron copies lahat. yung sa road test at evaluation sir ng elantra sana lumabas lahat ng nakatagong problema mas maigi naka sakay din kayo para agree sa lahat ng makikitang problema.

looks like mabait naman yung mediatior,,

*sirmykel, meron ka rin bang experience with DTI? pa-share naman

Just out of simple curiousity, madali lang ba mag request ng ganitong mediation with DTI? Do you need a lawyer? What steps ba gawin dapat?

Iniisip ko before with literally millions of products sold in the Philippines of varying price, size and function, e kahit 1% lang ang magreklamo everyday e di fully booked na ang DTI sa mga ganitong kaso. Pero siguro most everyone dont even bother reporting because of the hassle. And only cases like this na you are dealing with close to or even greater than a million pesos worth of product (car) will a consumer feel motivated to take action. (And hindi pa rin lahat , some would still just sigh and let it go)

Would be nice to know this info in case some of us will need to resort to DTI intervention too in the future.. but hopefully di na dapat humantong pa doon.

[xagent_orangex]

Update: Sept. 4, 2013

But anyway, here are the resolutions from DTI Mediation:
1. We challenged them to do a road test of my elantra and drive it to the road condition kung saan nagmamanifest ang kalampag problem.
2. Fuel test is also scheduled to be done to know bakit biglang tumaas ang fuel consumption after an ECU Update.
3. Rudy will provide us a copy of the service history of the elantra. Very firm kasi sila na no invoice has to be issued if the service is under warranty.
4. About sa 3-months or 5k km PMS policy, they clarify that they are giving 6 months leeway or 5k km which ever comes first...not strictly 3 months.
5. All defective parts found after this final evaluation and testing are subject to replacement no more repair, re-tightening and overhaul.
6. All these problems shall be corrected within this month of September dahil talagang hindi na kame papayag na tumagal pa sa kanila yung sasakyan.

*if all else fails, the next step is forwarding this matter for adjudication. Sana lang matupad lahat ng sinabi nila kanina in front of DTI Mediator at hindi nila ikatwiran yung sinasabi ng warranty head nila na "repair or replace" and nakasulat sa warranty booklet.

kung repair e naayos yung kalampag, ok yun, pero kung repair tapos bumalik yung kalampag, dun na papasok yung "replace".. since matagal na nga yung sira, dapat replace na talaga. sabihin mo, repair kayo ng repair e hindi naman nawawala yung sira. baka madamay pa yung ibang parts at lalong dumami gagawin nila.

ask lang sir, halimbawa nag delaying tactics na naman sila (more than the september deadline) or nagcycle na lang ang issue na hindi nila papalitan and whatsoever, so may adjudication na nga, pag natalo sila dun ano ang gagawin or penalty nila?

kasi kung manalo kayo at ang hatol e palitan nga yung mga parts, tapos uulit na naman na "pinalitan" na nila pero hindi..

[maimaicomp]

looks like mabait naman yung mediatior,,

*sirmykel, meron ka rin bang experience with DTI? pa-share naman

Just out of simple curiousity, madali lang ba mag request ng ganitong mediation with DTI? Do you need a lawyer? What steps ba gawin dapat?

Iniisip ko before with literally millions of products sold in the Philippines of varying price, size and function, e kahit 1% lang ang magreklamo everyday e di fully booked na ang DTI sa mga ganitong kaso. Pero siguro most everyone dont even bother reporting because of the hassle. And only cases like this na you are dealing with close to or even greater than a million pesos worth of product (car) will a consumer feel motivated to take action. (And hindi pa rin lahat , some would still just sigh and let it go)

Would be nice to know this info in case some of us will need to resort to DTI intervention too in the future.. but hopefully di na dapat humantong pa doon.

yes sir mabait po yung mediator and gusto nya straight to the point lahat ng tanong at sagot, wala nang paligoyligoy.

madali lang magfile ng complain sa DTI, hindi na kailangan ng lawyer, gawa ka lang ng detailed comlaint affidavit, then attach mo lang mga supporting documents and evidences tapos send mo sa email ng consumer protection division ng DTI, within 7 days magpapadala sila ng notice of mediation through email kaya dapat lagi mo icheck email mo.

send your email here: dtincrlegal*yahoo.com

kung repair e naayos yung kalampag, ok yun, pero kung repair tapos bumalik yung kalampag, dun na papasok yung "replace".. since matagal na nga yung sira, dapat replace na talaga. sabihin mo, repair kayo ng repair e hindi naman nawawala yung sira. baka madamay pa yung ibang parts at lalong dumami gagawin nila.

ask lang sir, halimbawa nag delaying tactics na naman sila (more than the september deadline) or nagcycle na lang ang issue na hindi nila papalitan and whatsoever, so may adjudication na nga, pag natalo sila dun ano ang gagawin or penalty nila?

kasi kung manalo kayo at ang hatol e palitan nga yung mga parts, tapos uulit na naman na "pinalitan" na nila pero hindi..

kinausap ko yung isang mediator ng dti at tinanong ko "what if hindi na naman sila tumupad sa napag-usapan, like what happened during the first mediation?"...he replied with "if the 1st and 2nd mediation is unsuccessful, they will forward it for adjudication, parang MTC or RTC ang function nila, they could impose a refund or replacement of the unit, we have sheriffs to do that part, ang pinagkaiba lang namin sa real court is that hindi kayo nakakapag-impose ng damages." that clearly explains to me kung ano na ang mangyayari kung sakaling hindi pa rin sila tumupad sa usapan. hindi na din kailangan ng lawyer sa adjudication process.

[rukawa11]

i replace nalang ng bagong unit

[Syuryuken]

tama pa replace mo na lang ng bagong toyota altis

[kyleryner]

yes sir mabait po yung mediator and gusto nya straight to the point lahat ng tanong at sagot, wala nang paligoyligoy.

madali lang magfile ng complain sa DTI, hindi na kailangan ng lawyer, gawa ka lang ng detailed comlaint affidavit, then attach mo lang mga supporting documents and evidences tapos send mo sa email ng consumer protection division ng DTI, within 7 days magpapadala sila ng notice of mediation through email kaya dapat lagi mo icheck email mo.

send your email here: dtincrlegal*yahoo.com

Thanks for the pointer, will record this for future reference.

Pansin ko lang kaawa-awa naman ang email add nila... *yahoo.com, wala bang Dti.gov.ph address? tsk tsk kawawa naman ang Pinas....

"if the 1st and 2nd mediation is unsuccessful, they will forward it for adjudication, parang MTC or RTC ang function nila, they could impose a refund or replacement of the unit, we have sheriffs to do that part, ang pinagkaiba lang namin sa real court is that hindi kayo nakakapag-impose ng damages." that clearly explains to me kung ano na ang mangyayari kung sakaling hindi pa rin sila tumupad sa usapan. hindi na din kailangan ng lawyer sa adjudication process.

i replace nalang ng bagong unit

tama pa replace mo na lang ng bagong toyota altis

Ayun,. 1st mediation unsuccessful... 2nd na yan... if palpak pa rin e may chance ka na for refund or replace unit...


P.S. you got pm maimaicomp...

[sirmykel]

looks like mabait naman yung mediatior,,

*sirmykel, meron ka rin bang experience with DTI? pa-share naman

Just out of simple curiousity, madali lang ba mag request ng ganitong mediation with DTI? Do you need a lawyer? What steps ba gawin dapat?

Iniisip ko before with literally millions of products sold in the Philippines of varying price, size and function, e kahit 1% lang ang magreklamo everyday e di fully booked na ang DTI sa mga ganitong kaso. Pero siguro most everyone dont even bother reporting because of the hassle. And only cases like this na you are dealing with close to or even greater than a million pesos worth of product (car) will a consumer feel motivated to take action. (And hindi pa rin lahat , some would still just sigh and let it go)

Would be nice to know this info in case some of us will need to resort to DTI intervention too in the future.. but hopefully di na dapat humantong pa doon.

madali lang magfile sa dti, in my case kasi ako representative ng company na inireklamo, kapag meron ng mediator kasi lumalambot ang matigas na tinapay eh, both parties mabibigyan ng chance na magexplain then iweweigh nyo pareho kung ano pwede maging compromise nyo para win-win situation. i guess sa malalaking companies talagang meron ng budget para sa mga cases na ganito pang damage control ika nga, also another tip lang kasi since yung ibang company nagmamatigas mga yan, kumbaga pahihirapan ka muna bago sila bumigay ewan ko kung bakit ganun sila pero since me resources sila ginagawa nila, pero saken in the end bnigay din namen yung gusto ng customer pero hindi lahat