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  1. Join Date
    Dec 2007
    Posts
    181
    #271
    UPDATE: August 24, 2013

    Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.

    Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.

  2. Join Date
    Jul 2010
    Posts
    353
    #272
    Quote Originally Posted by maimaicomp View Post
    UPDATE: August 24, 2013

    Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.

    Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.
    sana sir sinabihan mo na makipaglita ka sa kanya then pagharapin mo sila ni RUDY at may kasama ka din mag witness sa usapan nyo para pagbalik mo ng DTI may dala ka nanaman pang bala sa kanila kasi baka bigla tumalikod din sayo yang rudy na yan pag nagka dikdikan.

    btw, I was once had a complain with a different car brand re veering to the right. casa usually has their own "palusot" to avoid inconvenience???,cost???, etc...anyway to cut the story short. I compiled all the receipts from them since naka note naman lahat na job done at complain then yung reading ng computer na casa at outside casa. ng ayaw gumalaw kasi puro iwas ang ginagawa, my lawyer wrote a demand letter addressed to the dealer, manufacturer and DTI naka attached lahat na proof pati na yung transcript ng conversation ko with the dealers personnel and the manufacturer rep.

    sila na ang naghahabol sakin for discussion and settlement finally they replaced my car with a new one...goodluck to you bro.

  3. Join Date
    Dec 2007
    Posts
    181
    #273
    Quote Originally Posted by reactor View Post
    sana sir sinabihan mo na makipaglita ka sa kanya then pagharapin mo sila ni RUDY at may kasama ka din mag witness sa usapan nyo para pagbalik mo ng DTI may dala ka nanaman pang bala sa kanila kasi baka bigla tumalikod din sayo yang rudy na yan pag nagka dikdikan.

    btw, I was once had a complain with a different car brand re veering to the right. casa usually has their own "palusot" to avoid inconvenience???,cost???, etc...anyway to cut the story short. I compiled all the receipts from them since naka note naman lahat na job done at complain then yung reading ng computer na casa at outside casa. ng ayaw gumalaw kasi puro iwas ang ginagawa, my lawyer wrote a demand letter addressed to the dealer, manufacturer and DTI naka attached lahat na proof pati na yung transcript ng conversation ko with the dealers personnel and the manufacturer rep.

    sila na ang naghahabol sakin for discussion and settlement finally they replaced my car with a new one...goodluck to you bro.
    thank you sir sa suggestion, I'll do that. demand letter na lang po ang hindi ko nagagawa. i'll talk to my lawyer para makapagpadala na rin sa kanila. good to hear na positive ang outcome nung sa inyo, hopefully, maging positive din sa akin. thanks sir!

  4. Join Date
    Jul 2006
    Posts
    681
    #274
    maganda outcome kapag documented lahat ng issues kung talagang lemon yung sasakyan or talagang sila ang at fault (either parts defect or incompetitive workers) hahabulin talaga ang client kapag nagkaipitan na ng bay*g, damage control gagawin nila para hindi sila mapahiya at lumala ang problema

  5. Join Date
    Feb 2008
    Posts
    9,431
    #275
    Prudential mayari ng HNE diba? Parang ang layo ng service ng HNE sa ibang dealerships nila.

    Sent from my GT-I9300 using Tapatalk 2

  6. Join Date
    Nov 2010
    Posts
    25,108
    #276
    Quote Originally Posted by crazy_boy View Post
    Prudential mayari ng HNE diba? Parang ang layo ng service ng HNE sa ibang dealerships nila.

    Sent from my GT-I9300 using Tapatalk 2
    Same prudential na nagkaleche-leche ang educ plan?

  7. Join Date
    Dec 2007
    Posts
    181
    #277
    Quote Originally Posted by crazy_boy View Post
    Prudential mayari ng HNE diba? Parang ang layo ng service ng HNE sa ibang dealerships nila.

    Sent from my GT-I9300 using Tapatalk 2
    Quote Originally Posted by Ry_Tower View Post
    Same prudential na nagkaleche-leche ang educ plan?
    yes sir prudential guarantee yung HNE. yun kasi yung tatak nila sa papel na inilalagay sa paanan ng front seat.

  8. Join Date
    Nov 2010
    Posts
    25,108
    #278
    Quote Originally Posted by maimaicomp View Post
    yes sir prudential guarantee yung HNE. yun kasi yung tatak nila sa papel na inilalagay sa paanan ng front seat.
    Ngeks, kaya pala.

    Sent using Lenovo via Tapatalk
    Fasten your seatbelt! Or else... Driven To Thrill!

  9. Join Date
    Jun 2006
    Posts
    6,105
    #279
    Quote Originally Posted by maimaicomp View Post
    UPDATE: August 24, 2013

    Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.

    Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.

    If you did not give express consent to the recording of the phone conversation, that's a violation of the anti-wiretapping act.
    Last edited by Horsepower; August 24th, 2013 at 02:38 PM.

  10. Join Date
    Dec 2011
    Posts
    218
    #280
    Quote Originally Posted by Horsepower View Post
    If you did not give express consent to the recording of the phone conversation, that's a violation of the anti-wiretapping act.
    Correct, against the law mag-record ng audio conversation without the other party's consent kaya yung mga surveillance camera walang audio.

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