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Verified Tsikot Member
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- Dec 2007
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- 181
August 24th, 2013 10:59 AM #271UPDATE: August 24, 2013
Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.
Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.
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August 24th, 2013 11:27 AM #272
sana sir sinabihan mo na makipaglita ka sa kanya then pagharapin mo sila ni RUDY at may kasama ka din mag witness sa usapan nyo para pagbalik mo ng DTI may dala ka nanaman pang bala sa kanila kasi baka bigla tumalikod din sayo yang rudy na yan pag nagka dikdikan.
btw, I was once had a complain with a different car brand re veering to the right. casa usually has their own "palusot" to avoid inconvenience???,cost???, etc...anyway to cut the story short. I compiled all the receipts from them since naka note naman lahat na job done at complain then yung reading ng computer na casa at outside casa. ng ayaw gumalaw kasi puro iwas ang ginagawa, my lawyer wrote a demand letter addressed to the dealer, manufacturer and DTI naka attached lahat na proof pati na yung transcript ng conversation ko with the dealers personnel and the manufacturer rep.
sila na ang naghahabol sakin for discussion and settlement finally they replaced my car with a new one...goodluck to you bro.
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Verified Tsikot Member
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August 24th, 2013 11:40 AM #273
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August 24th, 2013 12:29 PM #274
maganda outcome kapag documented lahat ng issues kung talagang lemon yung sasakyan or talagang sila ang at fault (either parts defect or incompetitive workers) hahabulin talaga ang client kapag nagkaipitan na ng bay*g, damage control gagawin nila para hindi sila mapahiya at lumala ang problema
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August 24th, 2013 12:33 PM #275
Prudential mayari ng HNE diba? Parang ang layo ng service ng HNE sa ibang dealerships nila.
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August 24th, 2013 12:52 PM #276
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Verified Tsikot Member
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August 24th, 2013 01:09 PM #277
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Verified Tsikot Member
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- Dec 2011
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- 218
August 24th, 2013 03:17 PM #280