Hyundai North Edsa & HARI manloloko

[maimaicomp]

Hindi man lang nagtaka-driver niyo? Napakabobo naman. Problem here is they aren't following protocol.. but so are you. Once you sign that waiver, you're automatically saying "my job here is done" and you cannot claim any additional damages or accuse them of wrongdoing thereafter.

During those two months, were you following them up? Dropping by for inspections hopefully? Although the company may be great, some individuals inside might be unethical and downright bad apples. It always pays to be extra cautious.. and when they're following protocol, at least you can follow-it-up. Many individuals get lazy when there's simply a long pending order.. I know this as an entrepreneur.

The SOP is to give you a prior checklist of the condition of the car before you hand the car to them. Here they note of things such as the amount of pesos inside your coin box, your tools at your trunk, your interior modifications and the like. Upon claiming, you should check everything within that paper to guarantee na wala sila ginalaw nor pinalit.

For job orders and even warranty claims, lagi may papeles for those. If they replaced the rack and pinion assembly, you should see that in the paper along with everything else they replaced.

Also, your aren't obligated to follow time-duration PMS schedules. Most of us here and what you should do is follow your distance kilometer reading instead.

Your options are a bit limited nalang from here on. For a start, I suggest storming in Hyundai NE and demanding to see their head. Explain the situation calmly and check your options from there.

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On a personal note, wala ako problema sa Hyundai North EDSA. I do my PMS scheduling there and is quite familiar with them since I spent a lot in Prudential Insurance thanks to collision repairs in 2012 (there was a time my car was there for 2 months awaiting a new door from South Korea). I also get free breakfast if I do servicing in the morning... but best service would be the free shuttle papunta SM North EDSA or Trinoma. It's godsent rather than waiting X hours for your cars to be finished.

sa bulacan po ako naka base sir, hindi naman po tayo tambay na walang ginawa kundi pakuyakuyakoy lang sa bahay at walang ginagawa, dahil sa dami kong pinagkakaabalahan dito sa bulacan, so pinadala ko sa driver ko sa bahay ng parents ko sa malabon ang kotse para dun nila pickup-in, hindi alam dun sa side ng parents ko kung ano problema ng car since hindi naman sila involve sa problem ng elantara ko, nang tinawagan ako ng north edsa na ready for pick up na ang unit, pinakiusapan ko ang family driver ng parents ko na kung maaari kunin niya yung car dun sa hyundai, hindi din alam ng driver ko ang problem ng car, hindi naman siguro matatawag na bobo ang taong napag utusan lang na kunin ang sasakyan diba?

ano naman ang isa-sign na waiver e under warranty nga ang sasakyan? kailangan pa ba may condition sila kung magclaim ka ng warranty? e kung pagrelease nga ng serviced vehicle e ni isang invoice man lang walang binigay e, ni explanation nga ng jobs done wala e, obligation nila ang magbigay ng receipt or checklist man lang, hindi na kailangan pang hanapin sa kanila yan, kahit ivisit nyo pa ang website nila regarding service policy nila.Hyundai North EDSA

lagi kami nagfo-follow-up sa kanila, kung hindi pa namin tatawagan, hindi pa nila sasabihin ang status ng sasakyan namin. ang laging sagot lang sa amin waiting pa sila for the EPS assy. to arrive, pero pagkatapos namin makuha ang unit, ni isang piyesa walang pinalitan.

[homhomnova]

sa bulacan po ako naka base sir, hindi naman po tayo tambay na walang ginawa kundi pakuyakuyakoy lang sa bahay at walang ginagawa, dahil sa dami kong pinagkakaabalahan dito sa bulacan, so pinadala ko sa driver ko sa bahay ng parents ko sa malabon ang kotse para dun nila pickup-in, hindi alam dun sa side ng parents ko kung ano problema ng car since hindi naman sila involve sa problem ng elantara ko, nang tinawagan ako ng north edsa na ready for pick up na ang unit, pinakiusapan ko ang family driver ng parents ko na kung maaari kunin niya yung car dun sa hyundai, hindi din alam ng driver ko ang problem ng car, hindi naman siguro matatawag na bobo ang taong napag utusan lang na kunin ang sasakyan diba?

ano naman ang isa-sign na waiver e under warranty nga ang sasakyan? kailangan pa ba may condition sila kung magclaim ka ng warranty? e kung pagrelease nga ng serviced vehicle e ni isang invoice man lang walang binigay e, ni explanation nga ng jobs done wala e, obligation nila ang magbigay ng receipt or checklist man lang, hindi na kailangan pang hanapin sa kanila yan, kahit ivisit nyo pa ang website nila regarding service policy nila.Hyundai North EDSA

lagi kami nagfo-follow-up sa kanila, kung hindi pa namin tatawagan, hindi pa nila sasabihin ang status ng sasakyan namin. ang laging sagot lang sa amin waiting pa sila for the EPS assy. to arrive, pero pagkatapos namin makuha ang unit, ni isang piyesa walang pinalitan.

that's really disappointing to the highest level..

however, if i were on your shoe.. I will not let my driver pick the car because

1. probably your driver didn't know the details of the problem so he didn't know what to say
2. your driver cannot argue with SA or Manager because he is just a driver and not the owner of the car
3. sorry to say but you know the personality of the drivers..

[maimaicomp]

that's really disappointing to the highest level..

however, if i were on your shoe.. I will not let my driver pick the car because

1. probably your driver didn't know the details of the problem so he didn't know what to say
2. your driver cannot argue with SA or Manager because he is just a driver and not the owner of the car
3. sorry to say but you know the personality of the drivers..

ANG ISSUE DITO WARRANTY, nandun pa rin ang problema, hindi nila ginawa/pinalitan ng new parts. here's my reply to you one by one:

1. The driver has nothing to SAY to them, in the first place, dahil hindi naman sha involve dito.
2. The driver didn't have to argue with them dahil kung talagang inayos na nila ang problema, wala nang dapat pag-usapan pa. Kailangan pa ba pagtalunan ang warranty? SOP ba talaga na makipag-argue muna ang owner bago nila gawin ng tama? hindi ba pwedeng gawin na lang nila para wala ng kailangan pagtalunan pa?
3. Driver's personality have nothing to do with this especially if they were just instructed to get the car, nothing more, nothing less.

Regarless kung driver o may-ari ang mag-pick up, if the CASA said that the unit is already for RELASE, meaning nagawa na ng mga WELL-TRAINED mechanics DAW nila. I cannot inspect if the problem still persist on the spot!

PLUS, they are not like talyer sa tabi-tabi, according to them, kaya dapat SOP nila magfurnish ng resibo, kaya nga casa eh di ba? automatic na dapat yung paglabas ng kotse mo, may dala kang resibo of details about the jobs done. at dapat driver, or son, or wife, or parents, or owner ang kumuha, they should explain the details of the jobs done to your car. It was written on their service policy on their website Hyundai North EDSA <<<read, so you'll know.

I advice you to read page by page so you'll know the whole story. Just a coincidence that your post time is the same as when RUTH from hyundai north called me yesterday to ask if my car's OK? As if they didn't know what happened.

[maimaicomp]

UPDATE: August 24, 2013

Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.

Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.

[reactor]

UPDATE: August 24, 2013

Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.

Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.

sana sir sinabihan mo na makipaglita ka sa kanya then pagharapin mo sila ni RUDY at may kasama ka din mag witness sa usapan nyo para pagbalik mo ng DTI may dala ka nanaman pang bala sa kanila kasi baka bigla tumalikod din sayo yang rudy na yan pag nagka dikdikan.

btw, I was once had a complain with a different car brand re veering to the right. casa usually has their own "palusot" to avoid inconvenience???,cost???, etc...anyway to cut the story short. I compiled all the receipts from them since naka note naman lahat na job done at complain then yung reading ng computer na casa at outside casa. ng ayaw gumalaw kasi puro iwas ang ginagawa, my lawyer wrote a demand letter addressed to the dealer, manufacturer and DTI naka attached lahat na proof pati na yung transcript ng conversation ko with the dealers personnel and the manufacturer rep.

sila na ang naghahabol sakin for discussion and settlement finally they replaced my car with a new one...goodluck to you bro.

[maimaicomp]

sana sir sinabihan mo na makipaglita ka sa kanya then pagharapin mo sila ni RUDY at may kasama ka din mag witness sa usapan nyo para pagbalik mo ng DTI may dala ka nanaman pang bala sa kanila kasi baka bigla tumalikod din sayo yang rudy na yan pag nagka dikdikan.

btw, I was once had a complain with a different car brand re veering to the right. casa usually has their own "palusot" to avoid inconvenience???,cost???, etc...anyway to cut the story short. I compiled all the receipts from them since naka note naman lahat na job done at complain then yung reading ng computer na casa at outside casa. ng ayaw gumalaw kasi puro iwas ang ginagawa, my lawyer wrote a demand letter addressed to the dealer, manufacturer and DTI naka attached lahat na proof pati na yung transcript ng conversation ko with the dealers personnel and the manufacturer rep.

sila na ang naghahabol sakin for discussion and settlement finally they replaced my car with a new one...goodluck to you bro.

thank you sir sa suggestion, I'll do that. demand letter na lang po ang hindi ko nagagawa. i'll talk to my lawyer para makapagpadala na rin sa kanila. good to hear na positive ang outcome nung sa inyo, hopefully, maging positive din sa akin. thanks sir!

[sirmykel]

maganda outcome kapag documented lahat ng issues kung talagang lemon yung sasakyan or talagang sila ang at fault (either parts defect or incompetitive workers) hahabulin talaga ang client kapag nagkaipitan na ng bay*g, damage control gagawin nila para hindi sila mapahiya at lumala ang problema

[Horsepower]

UPDATE: August 24, 2013

Yesterday morning, RUTH from customer relations of HNE called and argued with me that the rack and pinion has been replaced and that the car's problem was fixed. Pagpipilitan pa na bago, samantalang sinabi na nga ni RUDY na kaya hindi nila pinalitan kasi hindi daw yun ang sira. At isang silip mo lang sa engine bay, kitang kita na luma pa rin ang nakakabit. Nagmamaang-maangan pa na hindi daw nya alam kung ano ang nangyari, then later told me na nabasa na daw nya lahat from tsikot forum. They were recording the conversation as if they want some words to use against us when we meet at DTI. I don't know what she's up to.

Kabobobo talaga nila, warranty ang pinag-uusapan, hindi ko alam kung bakit may phone recording pa na kailangan.

If you did not give express consent to the recording of the phone conversation, that's a violation of the anti-wiretapping act.

[HondaWay]

If you did not give express consent to the recording of the phone conversation, that's a violation of the anti-wiretapping act.

Correct, against the law mag-record ng audio conversation without the other party's consent kaya yung mga surveillance camera walang audio.

[Lapella]

If you did not give express consent to the recording of the phone conversation, that's a violation of the anti-wiretapping act.

Pero Sir bakit pag tumatawag tayo sa customer service laging automatic recorded yung phone conversation? Dapat ask muna permission from us pala.