BRV fuel pump problems using shell unleaded.

[kagalingan]

nabasa ko ito sa thread ng chatbox or what are you thinking about. Bakit wala pa ginawa post about dito

ano na ginawa ng honda pinas. Inaayos na ba or puro panghahype na naman.

[kagalingan]

kakabasa ko lagn. TAma dito si deakin.

Pero yung sa uber eh mali sya kasi may something fishy sa post nya parang naging spokesperson.

James Deakin
August 8 at 6:19 PM ·
HOW NOT TO HANDLE A CAR PROBLEM 101:

Oh, this is priceless. I’m being called out and lectured by a former press colleague for being an entitled influencer, all because I tried to draw attention and stand up for customers who have been left stranded because of a fuel pump issue on the BRV that has affected more than 40 owners that I know of. So allow me to respond.

Dear Mr. Mainstream Motoring Journalist,

I can understand how this issue may seem trivial to you––you have obviously forgotten what life was like before your unrestricted access to a shiny new fleet of test drive vehicles every week, all delivered by the manufacturers to your doorstep and filled to the brim with gas for you. But difficult as it may be, perhaps you should lay off the car companies’ Kool Aid for a little while and try taking a sip from the same fountain that their customers (your former readers) are forced to drink from. You know, the fountain where you actually have to pay for what you consume? Maybe then you could build up some empathy.

But considering you left the juicy bits out in your blog, let’s finish the story first, shall we? This was a factory-defective fuel pump issue that has been brought up to Honda by the BRV club for some months now. There are 40 known cases so far. All manufactured after Nov 2018. None to my knowledge have approached anything close to 80,000kms, which renders your first point about the cost of stocking parts totally inapplicable. It is not regular wear and tear, it is a factory defect that has been linked to a certain batch only.

Basically, after loading gas and driving for a bit, once they switch off, they cannot restart it for several hours. After not getting any success with their communication attempts, the president of the club reached out to me last June in the hopes of connecting him to the right person. So I contacted Honda’s PR. She told me they were aware of it. I asked if they could release an official statement to appease the owners. She asked for some time. As they were launching the new BRV at the time, I gave it. A couple of weeks went by. After which, she sent me a statement that simply said they are aware of it, but asked not to post it––which seems pretty pointless for a statement, but I obliged.

Fast forward to August. The issue is still the same. Yes they are covered under warranty, but people are still waiting weeks for a part that Honda have formally acknowledged to be defective and renders their cars useless (or shatters their confidence because they are unsure if it will restart) and despite a DTI demand letter dated August 1, have yet to release an official statement or remedy. Again, a couple of months may seem far too trivial to someone running around in an all-expense paid test car, but to someone making monthly payments who needs that car for work, school, life, etc., it is excruciating. Yes, especially if they see a journalist like yourself bragging about the giveaways and gushing about the extravagant launch of the new BRV and singing all their praises.

And yet you say I’m entitled and don’t understand the industry. Funny, because I just came from the exact same problem with the Xpander the month before and there were no theatrics there. Just pure professionalism. Mitsubishi simply thanked me for bringing it to their attention and gave an official statement within days. Xpander owners are happy. They were acknowledged. One even said so on the comments box of this very article you wrote. I think it was the same guy who also commented “This article was brought to you by... Honda Cars Philippines!”

So no, Uly, 40 BRVs since Nov 2018 may seem quite isolated to you and Honda, but the only isolated thing about this case is the way Honda PR have chosen to handle it and how you reacted to that. Nobody was asking for a recall, just an official statement. And a remedy––like, say, stocking 40 more pumps? Anything to appease them. That statement you quoted was not official or public; that was me sending a message privately to the president who then posted it for their members.

People place their trust in us, Mr Ang. Or at least they used to. But it is precisely behaviour like yours that puts them off. You were so quick to throw yourself into the firing line and take a bullet for Honda’s PR that you even jumped the gun. That message exchange that you published on your blog was internal. It was a private conversation between me and the PR. I never posted that. Nor did I give her permission to share it. Not that I care about it coming out, because I stand by every word, but it is quite obvious where and how you got it. And that, sir, is where the issue is. You see, Uly, the problem here for me was not so much the fuel pump. Ive been in the industry longer than you have and I know that even the best of brands will have recalls. That’s not the problem. The problem is why Honda’s PR would rather use their time, energy and resources running to their friends (or my enemies it seems) in the press to bully someone who was simply trying to get the issue fixed, rather than just fixing it in the first place. And of course, there’s the proverbial elephant in the room, why are you such a willing attack dog?

Perhaps it wouldn’t have been so obvious if you didn’t caption your test drive articles with “Thank you Mr/Ms car company PR for the awesome drive! Here’s the article as promised” Or take pot shots at me in your blog when my passenger didn’t wear a seatbelt in a video I posted, and publicly demanding I be held responsible, but once I went to the LTO and surrendered myself and paid the fine, you went all quiet. Why, Uly? Wasn’t newsworthy enough? Or wasn’t damaging enough?

If there’s something the world needs less of now, Uly, it’s a hater. You used to be a key opinion leader at one point, but your love for the perks, attention, advertising and the resentment you show towards those who you feel are getting ahead of you has managed to get the better of you. And after this little attack, you’re in so deep that you probably can’t remember what your unencumbered voice sounds like. You became what we all detested. I may be an influencer now, but it’s a lot better than being under the influence of some car companies.

PS: Regarding just bring this up now, I was dealing with this internally since June to save Honda face and give them a chance to rectify it. That's the decent thing to do. Because if you have someone's number and there's an issue with that person, you call or message them first. Talk it out. Advice them. If they don't reply, you can say you tried. If they do, then you solved a problem. See? It's how decent people do it. Speaking of which, you have my number, right Uly? We're on several Viber groups
together.

And lastly, I just want to make something clear. Just in case it ever gets misconstrued, I am in no way suggesting that all or most automotive journalists behave like shills, hacks or guard dogs. Nor am I suggesting that car companies make efforts to cultivate that kind of culture. There are some of course, but honestly, for the most part, I've met some of the most principled and genuine people in the beat. Both on the media side and the manufacturer's side. Perhaps thats why the bad ones stand out so much.

[_Qwerty_]

I posted about this last June I think sa BRV thread..

BRV Fuel Pump problem si real and the affected units are from Nov. 2018 onwards and 99% uses Shell. It's true the BRV Club approached JD so that he could relay the problem to Honda big bosses as he had connection to them. Honda ignored him. Fast forward Honda launched the new facelifted BRV. Still no reply from Honda. JD posted something on his FB Page asking if how serious is the BRV's fuel pump problem. Aug. 7, article from carguide appeared.

As far as I know, Honda has already reached out to the BRV club and JD. They will be posting something soon.

[kagalingan]

ano meron sa gaso ng shell kaya nagkakaganyan.

Dati sa civic vti wayback early 2000 basta shell ikarga ang sama talaga ng arangkada. Naalala ko dati gabi na ako nagising wala ako alam na ginamit kotse ko. Tapos pag start ko tataka ako bakit iba yung tunog at nagreverse ako tapos gulat ako tumaas fuel gauge ko so labas ako tinanong ko kung ginamit ba kotse ko. Tapos tinanong ko saan nagpagaso eh ayun sagot = shell.

Dati ko pa pinopost ito ayaw maniwala akala nangiimbento ako. Tapos ngayon may balita na ganito pala nangyayari sa brv. So may something talaga sa timpla ng shell na mali.

Basta shell kinarga ko dati pangit na talaga aragkada. Eh doon nga sa experience ko reverse pa lang nafeel ko na agad. Ilan beses ko inulit yan para hindi sabhin sa utak ko lang. And nagulat din ako may iba din gumawa eh hindi naman nag-usap about this same experience.

[_Qwerty_]

found an old article:

https://www.cbc.ca/news/canada/car-o...d-gas-1.319549

A woman from British Columbia has filed a class action lawsuit against Shell Canada. The suit says Shell didn't do enough to notify consumers about a problem with its gasoline.

Shell has admitted an additive that was in its gas can damage fuel gauges or pumps in certain cars. The additive seems to affect DaimlerChrysler vehicles more than others.

The gas is causing fuel gauges to register empty even though the tank is full. In some cases, fuel pumps have also been damaged.

Shell officials say a combination of fuel composition, vehicle design and weather conditions causes a layer of sludge to form over the sensor in the gas tank that reads the fuel level.

Many car owners had to go to mechanics or dealers several times to look at the problem. Mechanics eventually traced the problem back to Shell's gas.

The problem has also cropped up on Ford, GM, Volvo and Hyundai cars.

Honda & Acura Recall for Potential Stalling Issue - Consumer Reports

Honda is recalling 437,000 Acura MDX SUVs, Acura TLX V6 cars, and Honda Accord V6 cars because the gasoline flow from fuel pumps could slow to the point that a vehicle stalls, increasing the risk of a crash.

Honda, the parent company for Acura, says it is not aware of any crashes or injuries because of this issue.

According to the automaker, the presence of sodium particles in some gasolines can cause the fuel pump to slow down, which can ultimately lead to stalling. When the vehicle is operated in areas with high ambient temperatures, the flow of gasoline can be reduced, hurting acceleration and potentially causing the car engine to stall entirely. A Honda spokesman said the issue has been observed mainly in southern states during warm summer months.

[yubby24]

ANy Shell gaso ba ang naka-affec sa fuel pump or just a certain product Fuelsave lang o V-power?

[_Qwerty_]

It's not conclusive.. it could be just coincidence? or baka madami lang talaga nagpapa gas sa Shell? Unless somebody comes out with a study.. it's hard to say na Shell nga ang problem.. madami ding BRV owners na Shell users na hindi naman nag fail yung fuel pump.. baka yung fuel pump lang talaga ang bad for a certain batch.. we don't know unless Honda comes out with an official statement.

So far wala pa yatang 100 units and may problem... out of 14,000+ units sold.. that's only 0.7%

ANy Shell gaso ba ang naka-affec sa fuel pump or just a certain product Fuelsave lang o V-power?

[yubby24]

It's not conclusive.. it could be just coincidence? or baka madami lang talaga nagpapa gas sa Shell? Unless somebody comes out with a study.. it's hard to say na Shell nga ang problem.. madami ding BRV owners na Shell users na hindi naman nag fail yung fuel pump.. baka yung fuel pump lang talaga ang bad for a certain batch.. we don't know unless Honda comes out with an official statement.

So far wala pa yatang 100 units and may problem... out of 14,000+ units sold.. that's only 0.7%

Siguro nga bad batch lang talaga. Puro Shell pa naman pinakarga ko sa byahe namin ng LuzViMin road trip.

[dr. d]

parang air crash investigation, the series.
so many possibilities...

[_Qwerty_]

from JD

"So the peeps from Honda dropped by the podcast studio last night. They came to share the news that they have now managed to address each known case of the BRV fuel pump issue. They also assured me that while they are still investigating it, they have flown in extra stocks just in case it happens to others--so no more need to wait for parts. And lastly, they would like their customers to know that, as part of their commitment to fixing this issue, they will be checking each vehicle that comes in for PMS that shares this common part, and replacing it automatically under warranty if necessary."