dear UCPB,

a few months ago, i went to your tektite branch to place some money in uitf. for some reason, your branch personnel completed the transaction a day late, at my expense.

just recently, i was at your branch to terminate my uitf before your 11:00 am cut-off. when i got to talk to your officer, it was around 2 minutes after 11:00 am. your branch personnel did nothing to accommodate my transaction for the current date, despite my request.

the other night, i could not withdraw cash from your atm machine near my home. yesterday, your atm machine near my office was offline. today, i tried my ucpb atm card at 5 other banks along sucat road to no avail. i just went to one of your branches this morning, and i was told that your bank is undergoing "system maintenance."

please address these issues, UCPB. thanks!