The casa has my car for exactly 11 months right now!


I was involved in a car accident last June 2019 in C5 when a dump truck abruptly cut our lane. I took the vehicle to the car dealership where I bought the car on the same month. Our car was insured and our insurance released a " letter of authority to repair " to our dealership on June 27 2019.

Up to this very date the car is still with them because of backjobs, poor quality control and with the extended community quarantine. There were also instances that I had to purchase 2 of the parts because their not trying hard enough to look for one so they could start working on the paint job!

Last Febuary 29 was one of those instances that I had to deliver a part. I was already in CAA Road Las Pinas probably 10 mins away from the dealership when my pregnant wife called me. She was crying already and she told me her mom, who had an operation a few days back in Makati Med, was being resuscitated. So I had to rush back home to pick her up and proceed to Makati Med. Unfortunately my mother in law passed away that day. If I was just at home that day we could have made it to Makati Med via Skyway in less than 20 mins but I was delivering a car part so they can start working on the rapair because it's already dragging on for 9 months already back then already!

I also found out that they were suppose to replace a part that was paid for by the insurance and it was only repaired via "pukpok" method, some parts were poor quality with chip-off and scratches. Now I'm not even sure if they replaced the parts with brand new ones or surplus/just used ones.

They also have no plans of updating me on the status of repair unless I call them to inquire about it. Of course I would expect some form of priority from them since they have our car since June 20 of 2019!

Right now the only remaining part of the repair that needs to be replaced are the 2 OEM rims that were damaged by the accident.

I have already filled a complaint at DTIs FTEB department but due to the current situation they can't do anything as of the moment.

Any ideas on how to handle this?