Ford aftersales feedback

**niky** · November 10th, 2010 10:43 AM

At FCP, we've been hearing on and off about dissatisfaction with Ford Global...

At Ford Alabang, it's half and half. The crew used to be very good... now some aren't happy.

It really depends on your Service Advisor... just as with any car brand, being on good terms with the SA and having a good and conscientious one often makes all the difference.

**petevensen** · November 10th, 2010 01:32 PM

*eido - as evident with the gas lid cover always unlock issue, they ignored & evaded the issue

**eido** · November 10th, 2010 08:20 PM

first time ko nadinig yung gas lid unlock issue. Paki elaborate naman sir hindi ko kse gaano na intindihan yung issue. Thanks

**RendoStuart** · November 12th, 2010 06:48 AM

Originally Posted by niky

At FCP, we've been hearing on and off about dissatisfaction with Ford Global...

At Ford Alabang, it's half and half. The crew used to be very good... now some aren't happy.

It really depends on your Service Advisor... just as with any car brand, being on good terms with the SA and having a good and conscientious one often makes all the difference.

I have had my PMS done at FORD CDO. It is also owned by Ford Global.
Maayos sila kausap pero super sablay yung trabaho. I have had 9 PMS so far and they failed me 3 times for a 33.33% failing percentage.

First 5000- Tumirik yung escape kalalabas pa lang ng casa at pauwi na ako
35000- Check daw nila tires and batteries. When I left the case the vehicle was swerving. A few days later and at home, my driver noticed labas na yung steel belt ng gulong at may lobo na yung ibang parte nito. A few days later ayaw na mag start ng escape sa may pilahan sa mall dahil dead na pala yung battery.

40000- Tumirik yung escpae 4 kms pa lang mula sa casa. Sabi ng casa nadumihan lang daw yung sensor pero nga-order na daw sila ng parts...labo di ba? sabi ng Ford Philippines misplaced lang daw yung accelerator ewan..

In short walang kwenta. Kaso mo kung di mo pinagawa sa kanila, paano naman yung warranty mo. Sirain pa naman ang Ford.

F.O.R.D. - For Outdoor Repairs daily

**cooldude0926** · November 18th, 2010 07:35 PM

All my PMS are done by Ford CDO pero so far wala silang sablay sa akin. Tumirik ang kotse mo nung 5000kms? Nagawa ba naman? I'm sure they helped you with your problem pero kaya nga diba me warranty para palitan nila yung parts na pre-mature na masisira? Yung sa father ko nga na Mitsubihi Pajero 2009 eh nag-stall din nung 4 mos old pa sya ang findings ng CASA eh fuel pump, kahit naman siguro MB o BMW nasisira din kaya swerte pa tayo at madaling kausap ang FORD lalo na ang CDO.

BTW, ilang taon na ba auto mo? kung almost two years na yan eh talagang palitin na ang battery mo. Did you also request for wheel alignment, kasi from what I know dapat atleast once a year dapat ma-check yung alignment ng tires lalo na kung malayuan ang bihaye mo.

**cooldude0926** · November 18th, 2010 07:38 PM

[SIZE="3"][/SIZE]

Originally Posted by RendoStuart

I have had my PMS done at FORD CDO. It is also owned by Ford Global.
Maayos sila kausap pero super sablay yung trabaho. I have had 9 PMS so far and they failed me 3 times for a 33.33% failing percentage.

First 5000- Tumirik yung escape kalalabas pa lang ng casa at pauwi na ako
35000- Check daw nila tires and batteries. When I left the case the vehicle was swerving. A few days later and at home, my driver noticed labas na yung steel belt ng gulong at may lobo na yung ibang parte nito. A few days later ayaw na mag start ng escape sa may pilahan sa mall dahil dead na pala yung battery.

40000- Tumirik yung escpae 4 kms pa lang mula sa casa. Sabi ng casa nadumihan lang daw yung sensor pero nga-order na daw sila ng parts...labo di ba? sabi ng Ford Philippines misplaced lang daw yung accelerator ewan..

In short walang kwenta. Kaso mo kung di mo pinagawa sa kanila, paano naman yung warranty mo. Sirain pa naman ang Ford.

F.O.R.D. - For Outdoor Repairs daily

[SIZE="3"]All my PMS are done by Ford CDO pero so far wala silang sablay sa akin. Tumirik ang kotse mo nung 5000kms? Nagawa ba naman? I'm sure they helped you with your problem pero kaya nga diba me warranty para palitan nila yung parts na pre-mature na masisira? Yung sa father ko nga na Mitsubihi Pajero 2009 eh nag-stall din nung 4 mos old pa sya ang findings ng CASA eh fuel pump, kahit naman siguro MB o BMW nasisira din kaya swerte pa tayo at madaling kausap ang FORD lalo na ang CDO.

BTW, ilang taon na ba auto mo? kung almost two years na yan eh talagang palitin na ang battery mo. Did you also request for wheel alignment, kasi from what I know dapat atleast once a year dapat ma-check yung alignment ng tires lalo na kung malayuan ang bihaye mo.
[/SIZE]

**omarotti** · November 27th, 2010 12:29 PM

any recent experience with aftersales of ford balintawak and quezon avenue?

**pista_ni_jon** · December 4th, 2010 03:47 AM

i almost forgot to share my feedback... i have just been to ford alabang to have my tray checked(front passenger seat). aftersales is HORRIBLE.

the service advisor didnt mind if the customer waited for hours. i even heard an old lady in the dealership raising her voice to one of the service advisors that they should be a "one-stop shop" and that all personnel must be knowledgeable about what they are doing. anyway, the job to be done on my fiesta is to check or correct the tray and install mud guards.

i was waiting for about an hour (from the time i proceeded to the customers lounge since they "started" working on my unit) when i inquired to the sa the status of the diagnostic. the reply i got was just "antyay antay lang po tayo sir". that's it, so i didnt mind. he didnt give me any time estimates on when the job will be completed. i just hoped that it wont take long because i thought that the tray will just need "greasing". i got back inside and went to the accessories area. i looked for the guy that is in-charge of the mud guards installation and asked if he already installed my accessory. he said that he just finished it and my unit is with the other technician checking/fixing the tray. i returned to the customer's lounge and stayed at their "ford theater".

after 2 hours(lunch break), i got out and looked for the sa since i didnt receive any status update for the last hour. i noticed that the service area didnt have any mechanic since it was lunch break. when i found the sa, he mentioned that they did what they can and still the tray is hard to pull and hard to push back even after adding grease on the plastics. he said that they even compared it to the other units and same pressure must be applied to push and pull the tray. i was surprised with the sa's answer. i asked him that if that's the case then why hold me up so long for such information? i asked him why he didnt just tell me earlier? he said that he was swamped because of this and that reasons. i told him that i will just let the tray be if all solutions have been exhausted. he then advised me to go out first to have my lunch and be back at 1pm where they will resume operations. at such time also will be the release of my unit.

wtf man! i have been waiting inside for more than 2 hours, restricted access to the service bay, didnt receive any updates about the job being done, and this is the best answer that they will give me?!?!

the reason for status inquiries is because they wouldnt allow customers to stay at the service area where they do the dirty work. i wanted to watch the job to be done because it feeds me information on how they do it so i would know what to do the next time the same scenario happens. i have no qualms about the restrictions of access of the customers in the service area if that is the company's policy. what i am iritated about is the updates given to me by the service advisor since he has given me NONE! shouldnt be the sa's job to keep the customers informed on what is being done, what has been done and also how long should the job be completed (at least time estimate)?

when i got back at 1pm, i didnt go straight to the sa. i gave them 10 more minutes so they can prepare or relax a bit after filling their tummys. when i got to the sa, i asked him about the papers to be signed as well as the accounts to be settled. he advised me to wait AGAIN. after 3mins, he pulled his colleague with him to explain to me further the job done. i just took in everything and told the sa that i need to get out of there already. that is the only time that he started completing the documents to be settled.

a very disappointed customer of ford alabang here!

hope that you have better feedback than mine...

**Quint** · December 4th, 2010 04:05 AM

Originally Posted by pista_ni_jon

i almost forgot to share my feedback... i have just been to ford alabang to have my tray checked(front passenger seat). aftersales is HORRIBLE.

the service advisor didnt mind if the customer waited for hours. i even heard an old lady in the dealership raising her voice to one of the service advisors that they should be a "one-stop shop" and that all personnel must be knowledgeable about what they are doing. anyway, the job to be done on my fiesta is to check or correct the tray and install mud guards.

i was waiting for about an hour (from the time i proceeded to the customers lounge since they "started" working on my unit) when i inquired to the sa the status of the diagnostic. the reply i got was just "antyay antay lang po tayo sir". that's it, so i didnt mind. he didnt give me any time estimates on when the job will be completed. i just hoped that it wont take long because i thought that the tray will just need "greasing". i got back inside and went to the accessories area. i looked for the guy that is in-charge of the mud guards installation and asked if he already installed my accessory. he said that he just finished it and my unit is with the other technician checking/fixing the tray. i returned to the customer's lounge and stayed at their "ford theater".

after 2 hours(lunch break), i got out and looked for the sa since i didnt receive any status update for the last hour. i noticed that the service area didnt have any mechanic since it was lunch break. when i found the sa, he mentioned that they did what they can and still the tray is hard to pull and hard to push back even after adding grease on the plastics. he said that they even compared it to the other units and same pressure must be applied to push and pull the tray. i was surprised with the sa's answer. i asked him that if that's the case then why hold me up so long for such information? i asked him why he didnt just tell me earlier? he said that he was swamped because of this and that reasons. i told him that i will just let the tray be if all solutions have been exhausted. he then advised me to go out first to have my lunch and be back at 1pm where they will resume operations. at such time also will be the release of my unit.

wtf man! i have been waiting inside for more than 2 hours, restricted access to the service bay, didnt receive any updates about the job being done, and this is the best answer that they will give me?!?!

the reason for status inquiries is because they wouldnt allow customers to stay at the service area where they do the dirty work. i wanted to watch the job to be done because it feeds me information on how they do it so i would know what to do the next time the same scenario happens. i have no qualms about the restrictions of access of the customers in the service area if that is the company's policy. what i am iritated about is the updates given to me by the service advisor since he has given me NONE! shouldnt be the sa's job to keep the customers informed on what is being done, what has been done and also how long should the job be completed (at least time estimate)?

when i got back at 1pm, i didnt go straight to the sa. i gave them 10 more minutes so they can prepare or relax a bit after filling their tummys. when i got to the sa, i asked him about the papers to be signed as well as the accounts to be settled. he advised me to wait AGAIN. after 3mins, he pulled his colleague with him to explain to me further the job done. i just took in everything and told the sa that i need to get out of there already. that is the only time that he started completing the documents to be settled.

a very disappointed customer of ford alabang here!

hope that you have better feedback than mine...

Enter the service area, and demand. Works all the time...

**vivafoxpro** · January 13th, 2011 08:56 PM

Originally Posted by pista_ni_jon

i almost forgot to share my feedback... i have just been to ford alabang to have my tray checked(front passenger seat). aftersales is HORRIBLE.

Thanks for directing me towards this thread.

I'm wondering what would happen if we took care of our own PMS and took a gamble on the warranty.

Have any of you guys done this? Did it cause you headaches down the line?