A&W Makati Ave. branch

[Agent J]

> >
> > > I just want all of you to know what happened to me
> > &
> > > my boyfriend , Jerry, last night, May 8, 2003.
> > > Jerry
> > > picked me up * my ofc around 8p.m. located here at
> > > Makati. Before we proceeded to our badminton
> > session
> > > with our barkada * q.c., we decided to pass by A &
> > > W's
> > > makati avenue branch drive thru for food since
> > both
> > > of
> > > us havent had dinner yet.
> > >
> > > When we got to the drive thru we ordered for food
> > > taken by Mr. Rolly Apser, while we were in
> > > the car. Then Mr Rhay Caballero, also a crew of A
> > &
> > W,
> > >
> > > went to the drive thru window to tell us that our
> > > orders amounted to only P140 something. Since
> > Jerry
> > > &
> > > I didnt have exact change, Jerry took out P1000.00
> > > bill (one thousand pesos bill) from his own wallet
> > > and
> > > gave it to Rhay. Rhay asked us if we have a
> > > smaller bill and both of us said NO. Then from
> > > there
> > > Rhay went inside since the cashier box that he
> > used
> > > is not by the window of the drive thru but way
> > > inside
> > > their main counter for dine-in customers. It took
> > ,
> > > i
> > > think more than 3 minutes for the food and change
> > to
> > > come out... after awhile, the food came out placed
> > > in
> > > a plastic bag which they passed thru the drive
> > thru
> > > window over to us in the car. Then Rhay handed
> > > over
> > > to us the change with the receipt and he went
> > > straight
> > > back in. He didnt even wait for us to go. As soon
> > > as
> > > we saw the money, we counted and it only consists
> > of
> > > 3
> > > pieces of 100s , 1 pc P50.00 and some coins which
> > > totals only to P350 plus (three hundred fifty plus
> > > pesos). Our change was supposed to be around P800
> > > plus , isnt it?! So short ang bigay nila sa amin
> > ng
> > > P500.00 exact. Jerry blew his car horn once or
> > > twice
> > > to catch their attention inside ( take note ,
> > hindi
> > > pa
> > > namin na move ang car from where claimed the
> > food).
> > > The first person who noticed us bec of the car
> > horn
> > > is
> > > Rolly and we told him, "Ang bigay namin
> > > 1000.00 pesos, kulang ang sukli ninyo!" My bf even
> > > told Rolly , "Binigay ko sa isang payat yung bayad
> > > namin na 1000.00". Then Rolly went inside to call
> > > Rhay. Then Rhay went to the window to talk to us,
> > > and Rhay claimed that we only gave him P500.00!!!!
> > > My gulay!!!! Nanlamig ako sa inis, sama ng kutob
> > ko
> > > na may kalokohan na mga 'to! We argued that we
> > > really
> > > gave him 1000 and not 500. We wanted to talk to
> > the
> > > manager of the branch, so they told us that we
> > > should
> > > just park in front and go inside the establishment
> > > and
> > > that's what we did.
> > >
> > > There were some customers inside when Jerry & I
> > went
> > > in. The assistant manager, Paul R. Carrillo, along
> > > with Rolly & Rhay were waiting for us by the
> > > counter.
> > > The assistant manager said that he knows that
> > Rolly
> > > only got P500.00 because Rhay asked him to change
> > > the
> > > P500.00 bill into smaller bills , wala daw kasi
> > pang
> > > change yung cashier box ni Rhay. The assistant
> > > manager said that he is willing to count the
> > ending
> > > balance of Rhay's cashier box and if over daw then
> > > mali nga daw binigay na change. They counted that
> > > cash box in front of us and it's balanced. Its not
> > > surprising na balanse since dun palang sa part na
> > > nagpapalit sya ng 500.00 sa asst manager, instead
> > of
> > > the 1000.00 may mali na si Rhay. I told them na
> > > pano maging 500 yung ipapapalit eh ang binigay
> > namin
> > > is 1000?! We told the assistant manager na from
> > the
> > > point that Rhay took our 1000 to the point that he
> > > went to the cashier box before magpapalit sigurado
> > > may
> > > nangyari ng hindi consistent. This is what we call
> > > "salisi" in bad faith!!! I told them my family is
> > in
> > > the fastfood chain industry din and may mga
> > > kalokohan
> > > ang ibang mga ganyan kahit walang pockets ang
> > pants
> > > nila. According to my brother some crews from
> > > some
> > > fastfood chains would even try to slip money
> > inside
> > >
> > > garbage cans or any container na hindi obvious na
> > > may
> > > money then babalikan nalang pag uwian na...
> > Feeling
> > > namin ni Jerry wala na patutunguhan yang
> > > pakikipagtalo
> > > sa asst manager and i asked him to write down
> > thier
> > > names. While the asst manager wrote down his name
> > > to
> > > a small sheet of paper, obvious na kinakabahan
> > siya
> > > at
> > > takot na takot, nanginginig pa kamay niya. At
> > first
> > > he
> > > only wrote his name and i said i need the names of
> > > the
> > > 2 crews who assited us in ordering. Yung Rhay ah,
> > > masyado kampante yung mukha, even smug pa nga
> > > compared
> > > to the asst manager. Parang sanay na sanay na yung
> > > itsura ni Rhay. Then Rolly umalis agad ng counter
> > > at
> > > pumunta sa dine in area. I told the asst manager
> > na
> > > dapat marunong siyang imbestigahan ang mga tao
> > niya.
> > >
> > > Pero mukha naman wala siyang balak . I told them
> > > that
> > > i will email everybody that i know in the internet
> > > regarding what they did and that is what am doing
> > > now.
> > > You know people, its not the 500 na pinaglalaban
> > > namin eh, prinsipyo lang. Kung lahat nalang ng tao
> > > katulad ni Rhay & can get away with everything,
> > > wala
> > > na talagang asenso ang pilipinas! They will do it
> > > over
> > > and over again! In fairness, feeling namin ni
> > Jerry
> > , walang kinalaman yung assistant manager dito. Pero
> > Rhay is not completely innocent of this.
> >
> > > Later I will call A& W Head office and report this
> > > incident to their operations head.
> > >
> > > Pls pass this to all your friends so that they
> > will
> > > be
> > > aware bec it could happen to them too!
> > >
> > > Thank you for taking the time to read this email.
> > > God
> > > bless to all!
> > >
> > > Sincerely,
> > >
> > > Cassie

[chieffy]

kaya usually sa mga fastfood joints crew members acknowledge the amount they receive and the change they give para maiwasan ang mga ganito...

i hope maayos ng friend mo iyan para di na maulit ulit yung kalokohan nung crew...

[pnay_fickle_minded]

some pinoys tlga.... kainis ang ganyan ha.... :evil:

[ssaloon]

kups yung mgt ng resto...

[kevinp]

dapat pala pag ganyan, sabihan yung tao na kunin nya muna yung change before taking the money.

[shadow]

next time hinde na ako magbibigay ng big bills pag drive thru :evil:

[ssaloon]

puro coins nalang ako :lol: :twisted:

[1D4LV]

agent, nakalimutan mong ikwento.....




how's the food? ok naman ba? :lol:

[zitro]

try to shout... shout...shout.......... para bigyan ka ng free rootbeer float :mrgreen:

[TEAL]

This is serious stuff. I hope you kept the receipt which contains important info like time and date, food purchased, etc. A&W Head Office should not only complete your change but also do drastic action to resolve this incident and make sure that it will not happen again.