deleted files due to virus, are we liable?

**sean-archer** · September 15th, 2015 02:47 PM

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

**_Qwerty_** · September 15th, 2015 02:52 PM

dapat may disclaimer kayo na nakadikit..

anyways, kahit liable kayo.. ano gusto nang customer bayaran yung mga files nya??

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dapat may disclaimer kayo na nakadikit..

anyways, kahit liable kayo.. ano gusto nang customer bayaran yung mga files nya??

**xagent_orangex** · September 15th, 2015 03:08 PM

Originally Posted by sean-archer

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

i don't think so. THREAT yan e, as the antivirus recognized it. paano kung the other way around nakalusot yung virus then yung files ng PC nyo ang nadale?

ano daw ba na-delete? crack file?

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Originally Posted by sean-archer

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

i don't think so. THREAT yan e, as the antivirus recognized it. paano kung the other way around nakalusot yung virus then yung files ng PC nyo ang nadale?

ano daw ba na-delete? crack file?

**confused shoes** · September 15th, 2015 03:26 PM

I don't think you are liable. Risk nya yun. Kaya nga may tinatawag na "back-up".

Anong proof nya na ang computer mo not his drive ang problema?
Meron din bang proof na naroon nga ang mga files bago gumamit nang computer mo?

**Altis6453** · September 15th, 2015 03:28 PM

Were the files erased automatically by your anti-virus software? Some AVS give out prompts and warning messages before erasing infected files. In any case, you shop should have a notice posted saying that you are not liable for any infected files lost due to the same being quarantined or deleted by your anti-virus software.

**BratPAQ** · September 15th, 2015 03:39 PM

Originally Posted by sean-archer

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

You can claim that your PC have anti virus and the virus was on his usb. That got activated when he inserted the usb. And in the process giving your PC a virus.

**Monty** · September 15th, 2015 03:46 PM

Baka nga yung files niya ang may virus kaya dinilete ng anti virus ng computer yung file. Check the virus vault. Minsan pwedeng i-restore yung file pag naka quarantine.

**sean-archer** · September 15th, 2015 03:48 PM

Originally Posted by _Qwerty_

dapat may disclaimer kayo na nakadikit..

anyways, kahit liable kayo.. ano gusto nang customer bayaran yung mga files nya??

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Hmmm, youre right, this is the right time to post a disclaimer.

**sean-archer** · September 15th, 2015 03:54 PM

Originally Posted by confused shoes

I don't think you are liable. Risk nya yun. Kaya nga may tinatawag na "back-up".

Anong proof nya na ang computer mo not his drive ang problema?
Meron din bang proof na naroon nga ang mga files bago gumamit nang computer mo?

You have a point here. May possibility din na sa previous computer unit na ginamit e dun na nawala.