Good day Mr. Ray Velarde,


EXCELENT:
I just wanted to share my experience with you company. I was very please by the way they have handled my problem when I first visited the Makati branch. I’ve experience my car being vandalized outside my home. I was very unhappy that time and looked for alternatives to have it fixed. My friends from the Car Club recommended your company. They were able to fix the scratches from the windshield and was very honest that not most of the scratches will disappear. I was pleased with the results and even recommended it to my car club members. Most of them visited your company the next day.

I recently purchased a silver Nissan Patrol and planned to remove the sticker from the doors. However after removing it, it got scratched during the process, I brought it in the next day again to have it checked at your company, the price was acceptable to I agreed to have it repainted. Mr. Ed by the way is an excellent employee, he was able to answer my question and was even able to advise me with a lot of things. After the paint was the, I was quite please again of the service. I told myself that I will always bring all my cars and even my Dad’s car over at “Ziebart”.

Another accident happened to my patrol, I was getting out of the parking lot from Petron after eating at Pancake house (delicious steaks by the way). I forgot that there was a yellow pole beside me. My passenger side door got damaged / scratched in the process. I went to Ziebart the next day. Mr. Ed accompanied me to my car to get an estimate. He suggested to have some of the dents be removed using the dent less method. I was amazed on how they did it. I was happy that I save more by his recommendation. I’m now planning to get the Christmas promo for I know it will be a great deal, including the interior and exterior detailing. I’m even planning to get insurance that was recommended by Mr. Ed, the one from Mapfre Insular.

IMPROVEMENT:
After coming back on the weekend. I inspected their quality of work. I was really disappointed this time. The marks was not cleaned, the black glue used can still be seen on the rubber sidings, there was dirt left at the bottom area of the door, the siding color was not the same, they have used the body color. The patrol is two toned, there were still traces of the dent after I inspected it. The rubber moldings for the window was not even tightened up. The worst part of the experience was that the employees at the back (paint job area ground floor) was even pointing at each other saying it’s not my job to alight the moldings (di ko naman trabaho ang alignment nyan). I got really frustrated when even the other co-worker agreed that I was not a good job. One thing I made a mistake on is that I was not able to take a picture of door.

I’ve always been a satisfied customer of your company. I’m writing to you because, I’m concerned that if this goes on, you will lose customers faith in your employees and come with it the company. I’m not bickering, I’m not even ranting to get noticed or expecting something in return. I just want quality of work. I know Ziebart charges a bit more but I don’t mind that. I just want to be a customer to be confident that nothing will happen to my car when I leave it and its in good hands. I’m very particular when it comes to customer service, for I work in that field, and I know it feels you’re being taken for granted. Please consider this as a reminder that there are concerned customers that just wants to get the job done RIGHT…

P.S.

My car is still there, a silver Nissan Patrol … hoping to get it soon and done right…. I expect nothing less from Ziebart.

I was able to see this from your website. I’m hoping that this be maintained and always be achieved

To be the country's largest, best-liked provider of reliable automotive services and products through people who are:
• Dependable (totally agree)
• Employee/Customer-Satisfaction Oriented, and
• Constantly committed to prompt, on time, no-apology deliveries (there wasn’t any apologie done, I left right away coz I was so pissed)

Ziebart's Promise of Performance

We offer only reliable quality products and services, setting the standard for leadership in our industry for innovative value and convenience to vehicle owners.

We guarantee our best performance to all our customers all the time, with professional, prompt, and pleasant on-time services at the agreed upon price.
Customer Care Policy - "We’re not satisfied until you’re satisfied"

However, if you feel your problem has not been handled to your complete satisfaction, we ask that you call our VICE-PRESIDENT FOR OPERATIONS at 818-7777. Or you can e-mail him at info*carsavers.com


"Lifes Journey is not to arrive at the grave safely in a well preserved body... but rather SKID IN SIDEWAYS totally worn out shouting... HOLY **** WHAT A RIDE!!!"